Welsh-Speaking Registration Administrator (Temp, Hybrid)

Brook Street; Cardiff; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Brook Street is recruiting a Welsh Speaking Registration Administrator on a temporary basis in Cardiff (CF10). The role combines administration, data management and customer service.

You will support customers by phone, email, and face-to-face while maintaining confidential records and processing registrations. The ideal candidate speaks fluent Welsh with strong attention to detail, excellent communication skills and experience using Microsoft Office and databases.

Qualifications

• Previous experience within a customer service or administrative role.
• Experience using Microsoft Office, including Word, Outlook and Excel.
• Experience using databases or electronic record systems.
• Strong attention to detail and accuracy.
• Excellent communication skills.
• Ability to organise and prioritise workload effectively.
• Ability to follow processes and procedures accurately.
• Proactive approach to problem-solving.
• Ability to guide and support users through online processes.
• Ability to work effectively as part of a team.

Responsibilities

• Review, process and maintain registration applications and records.
• Ensure information is accurate, complete and compliant with data protection requirements.
• Update customer records and personal details.
• Process payments and related administration.
• Support data cleansing and reporting activities.
• Respond to customer enquiries via telephone and email.
• Provide advice and guidance on registration processes and requirements.
• Support users with online systems and applications.
• Handle incoming telephone enquiries throughout the day.
• Maintain confidentiality when dealing with sensitive information.
• Work collaboratively with colleagues to deliver a high-quality service.

Skills

Welsh language proficiency

Customer service

Administrative excellence

Attention to detail

Communication skills

Organisational skills

Teamwork

Problem solving

Time management

Face-to-face assistance

Tools

Microsoft Office

Database systems

Job description

Brook Street is recruiting a Welsh Speaking Registration Administrator on a temporary basis in Cardiff (CF10). The role combines administration, data management and customer service.

You will support customers by phone, email, and face-to-face while maintaining confidential records and processing registrations. The ideal candidate speaks fluent Welsh with strong attention to detail, excellent communication skills and experience using Microsoft Office and databases.