Temp Entry-Level Customer Support Advisor

Confidential; Manchester, Salford; On-site; GBP 23,000 - 30,000; Full time

Job summary

Confidential is seeking an entry level Customer Service Advisor in Salford (M50) with onsite parking. The temporary role runs Monday to Friday, 9am-5pm, through end of December 2026.

You will gain office experience while delivering excellent support across telephone, email, tickets and live chat. Ideal candidates have face-to-face customer service experience and strong communication skills, with a proactive approach to resolving issues.

Qualifications

• Experience in face-to-face customer service is essential.
• Strong written and verbal communication skills.
• Proactive approach to resolving customer issues.
• Availability through end of 2026.

Responsibilities

• Deliver high-quality customer support across phone, email, tickets and live chat.
• Handle inbound and outbound calls with a professional, calm, helpful demeanor.
• Manage tickets and live chat conversations efficiently.
• Respond promptly to inquiries, meeting service levels.
• Process refunds for damaged or faulty items per guidelines.
• Assist customers across UK marketplaces like Amazon and B&Q.
• Maintain fast handling times with clear written and spoken communication.
• Work toward productivity targets, aiming to process about 18 tickets per hour.
• Provide a consistent, customer-first experience across channels.

Skills

Face-to-face service

Communication skills

Problem-solving

Proactive attitude

Job description

Confidential is seeking an entry level Customer Service Advisor in Salford (M50) with onsite parking. The temporary role runs Monday to Friday, 9am-5pm, through end of December 2026.

You will gain office experience while delivering excellent support across telephone, email, tickets and live chat. Ideal candidates have face-to-face customer service experience and strong communication skills, with a proactive approach to resolving issues.