Temporary Part Time Customer Service Supervisor - M

Love Success PLC; Salford; On-site; GBP 19,000 - 23,000; Part time

Job summary

Love Success PLC seeks a Part-time Customer Service Supervisor in Salford to lead a contact centre team 23.5 hours weekly, Tue-Fri 4pm-8pm and Sat 8am-4pm. A DBS certificate is required, with immediate availability for a three-month assignment.

You will coach staff, handle escalations, and drive performance improvements to meet targets. Join a collaborative environment where strong leadership, communication, and problem-solving are essential.

Qualifications

• Previous supervisory or team leadership experience in a customer service or contact centre environment.
• Strong knowledge of customer service best practices.
• Experience coaching and developing staff to improve performance and quality.
• Excellent communication, organisational, and time management skills.
• Strong attention to detail and analytical abilities.

Responsibilities

• Leading, coaching, and developing a team to deliver high-quality service.
• Acting as an escalation point for complex customer and application queries.
• Monitoring performance and supporting the achievement of service and quality targets.
• Conducting one-to-ones, appraisals, and regular team meetings.
• Handling customer escalations professionally and effectively.
• Supporting recruitment, onboarding, and training of new team members.
• Identifying and implementing process improvements to enhance operational performance.

Skills

Supervisory experience

Customer service

Leadership

Communication

Time management

Analytical

Proactive

Tools

Microsoft Office

Job description

This temporary part time Customer Service Supervisor - M role in Salford offers up to £17.43 hourly plus holiday pay. Working 23.5 hours weekly, the pattern covers Tuesday to Friday, 4pm until 8pm, and Saturdays, 8am until 4pm. Lasting three months, the post requires a valid DBS certificate and immediate availability. Duties include guiding a contact centre team, coaching staff, and raising performance standards. The supervisor handles escalated customer and application enquiries, tracks operational targets, and supports improvement projects. Strong leadership, communication, and problem-solving abilities are essential, alongside a commitment to building a collaborative workplace culture.

Temporary Part Time Customer Service Supervisor - Manchester Location: Manchester Pay: £17.43 per hour plus holiday pay Duration: 3 months Hours: 23.5 hours Tuesday - Friday: 4pm - 8pm Saturday''s: 8am - 4pm Requirement: Valid DBS Certificate Start: Immediate availability essential Available immediately£

Looking for a part-time role where you will lead the day-to-day operations of a contact centre, ensuring excellent customer service, strong team performance, and the achievement of operational targets. You''ll support continuous improvement initiatives while helping to create a positive and collaborative working environment.

What You''ll Be Doing

• Leading, coaching, and developing a team to deliver high-quality service
• Acting as an escalation point for complex customer and application queries
• Monitoring performance and supporting the achievement of service and quality targets
• Conducting one-to-ones, appraisals, and regular team meetings
• Handling customer escalations professionally and effectively
• Supporting recruitment, onboarding, and training of new team members
• Identifying and implementing process improvements to enhance operational performance

What We''re Looking For

You''ll thrive in this role if you have:

• Previous supervisory or team leadership experience in a customer service or contact centre environment
• Strong knowledge of customer service best practices
• Experience coaching and developing staff to improve performance and quality
• Excellent communication, organisational, and time management skills
• Strong attention to detail and analytical abilities
• Proficient in Microsoft Office and related systems
• A proactive, adaptable, and customer-focused approach with the ability to perform under pressure
• A valid DBS certificate is required as part of the screening process.

You''ll be leading a supportive, hardworking, and friendly team.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you''re a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.