Temporary Multichannel Customer Care Advisor

Confidential; Middleton; On-site; GBP 18,000 - 21,000; Full time

Job summary

Confidential in Middleton is seeking a Customer Service Advisor to deliver outstanding support across telephone, email and online chat. The role requires handling enquiries, providing accurate information, and maintaining knowledge of products and services to ensure a positive customer experience.

You will record interactions in CRM, process orders/returns, meet SLAs and KPIs, and work with colleagues to resolve issues.

Qualifications

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Experience handling customer enquiries via telephone, email, and live chat.
• Strong problem-solving and conflict-resolution skills.
• Good IT skills, including Microsoft Office and CRM systems.

Responsibilities

• Respond promptly and professionally to customer enquiries via telephone, email, and online chat.
• Provide accurate information regarding products, services, pricing, orders, and policies.
• Resolve customer issues and complaints efficiently, escalating complex matters when required.
• Follow up on customer enquiries to ensure satisfactory resolution.
• Maintain a courteous, friendly, and professional manner at all times.

Skills

Verbal communication

Written communication

Multichannel support

CRM proficiency

Time management

Tools

CRM systems

Microsoft Office

Job description

Confidential in Middleton is seeking a Customer Service Advisor to deliver outstanding support across telephone, email and online chat. The role requires handling enquiries, providing accurate information, and maintaining knowledge of products and services to ensure a positive customer experience.

You will record interactions in CRM, process orders/returns, meet SLAs and KPIs, and work with colleagues to resolve issues.