Customer Experience Advisor — First-Contact Resolution (Temp)

Essential Employment; Macclesfield; On-site; GBP 15,000 - 21,000; Full time

Job summary

Essential Employment is seeking a Customer Services Advisor in Macclesfield. The role is full-time on a temporary contract, paying £13.45 per hour (PAYE). You will handle customer enquiries face to face and by phone, log details in IT systems, and aim to resolve issues at first contact.

The employer notes adherence to regulatory standards and processes for complaints and suggestions, and will contact successful applicants by phone for next steps.

Qualifications

• Experience in customer service is preferred.
• Good communication and listening skills.

Responsibilities

• Resolve customer enquiries face to face and by telephone at first point of contact.
• Update IT systems to record and maintain electronic customer records.
• Ensure compliance with regulatory and legal standards in day-to-day activities.
• Manage customer complaints, compliments and suggestions per procedures.
• Suggest improvements to customer-facing and other processes.

Skills

Customer service

Communication

Job description

Essential Employment is seeking a Customer Services Advisor in Macclesfield. The role is full-time on a temporary contract, paying £13.45 per hour (PAYE). You will handle customer enquiries face to face and by phone, log details in IT systems, and aim to resolve issues at first contact.

The employer notes adherence to regulatory standards and processes for complaints and suggestions, and will contact successful applicants by phone for next steps.