Temporary Entry Level Customer Service Advisor

Confidential; Manchester, Salford; On-site; GBP 23,000 - 30,000; Full time

Job summary

Confidential is seeking an entry level Customer Service Advisor in Salford (M50) with onsite parking. The temporary role runs Monday to Friday, 9am-5pm, through end of December 2026.

You will gain office experience while delivering excellent support across telephone, email, tickets and live chat. Ideal candidates have face-to-face customer service experience and strong communication skills, with a proactive approach to resolving issues.

Qualifications

• Experience in face-to-face customer service is essential.
• Strong written and verbal communication skills.
• Proactive approach to resolving customer issues.
• Availability through end of 2026.

Responsibilities

• Deliver high-quality customer support across phone, email, tickets and live chat.
• Handle inbound and outbound calls with a professional, calm, helpful demeanor.
• Manage tickets and live chat conversations efficiently.
• Respond promptly to inquiries, meeting service levels.
• Process refunds for damaged or faulty items per guidelines.
• Assist customers across UK marketplaces like Amazon and B&Q.
• Maintain fast handling times with clear written and spoken communication.
• Work toward productivity targets, aiming to process about 18 tickets per hour.
• Provide a consistent, customer-first experience across channels.

Skills

Face-to-face service

Communication skills

Problem-solving

Proactive attitude

Job description

Entry Level Customer Service Advisor

Salford (M50) Parking Onsite

Monday-Friday

9am-5pm

12.71 per hour

ASAP- End of December 2026

Our client in the retail industry, is seeking a motivated Temporary Entry Level Customer Service Advisor to enhance their customer support team. This temporary position is perfect for individuals eager to gain valuable office experience while providing exceptional service to customers.

With the role until the end of 2026, this role is particularly well-suited for recent graduates who have experience in face-to-face customer service and are looking to expand their skill set.

Key Responsibilities

• Deliver high-quality customer support across various channels, primarily through telephone interactions, as well as email, tickets and live chat.
• Handle both inbound and outbound customer calls with professionalism, calmness and a helpful demeanour.
• Manage customer service tickets and live chat conversations effectively.
• Respond promptly and accurately to customer inquiries, adhering to agreed service levels.
• Process refunds for damaged or faulty items, ensuring compliance with company guidelines.
• Assist customers across multiple UK marketplace channels, including Amazon and B&Q.
• Maintain efficient handling times while ensuring a high standard of written and verbal communication.
• Work towards productivity targets, aiming to process approximately 18 tickets per hour where applicable.
• Provide a consistent, customer-first experience across all contact channels, establishing a reliable source of information for customers.

Requirements

• Previous face-to-face customer service experience is essential.
• Strong communication skills, both written and verbal.
• A proactive approach to problem-solving and customer satisfaction.
• Availability to commit to the temporary role until the end of 2026.

This is an exciting opportunity to kick-start a career in customer service within a supportive environment! If you are enthusiastic about helping customers and possess the skills outlined above, this role could be your perfect fit.