Customer Support Advisor

Confidential; Chesterfield; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Immediate start

Temporary contract to Christmas 2026

Free onsite parking

Friendly team environment

Modern Chesterfield offices

Valuable experience

Job summary

Confidential, a well-established business in Chesterfield, is recruiting a Customer Support Advisor to join their busy Helpdesk on a temporary basis. The role runs from immediate start through Christmas 2026 to provide additional cover during a peak period.

You will be the first point of contact for customers, handling enquiries by phone, email and web chat, solving issues, and updating records to ensure high service levels.

Qualifications

• Experience in customer service or contact centre environment.
• Excellent verbal and written communication.
• Customer-focused with a passion for service.
• Ability to learn new systems quickly.
• Experience handling enquiries across multiple channels.
• Good IT skills including Outlook/Word/Excel.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Manage customer issues through to successful resolution.
• Provide updates via inbound/outbound calls, email and web chat.
• Handle customer complaints sensitively and escalate where necessary.
• Maintain accurate customer records and update internal systems.
• Monitor cases and ensure follow-up actions within agreed timescales.
• Liaise with internal departments to resolve queries.
• Support continuous improvement by identifying recurring issues and trends.
• Ensure compliance with procedures and SLAs.

Skills

Customer service

Communication skills

Multi-channel support

Problem solving

Attention to detail

Organisational skills

IT literacy

Proactive and resilient

Tools

CRM systems

Ticket management systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Sue Ross Recruitment are delighted to be working on behalf of a well-established and growing business based in Chesterfield who are seeking a Customer Support Advisor to join their busy Customer Support Helpdesk team on a temporary basis. This role is available for an immediate start and will run until Christmas 2026 to provide additional support during a particularly busy period.

This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys delivering outstanding support to customers.

As a Customer Support Advisor, you will be the first point of contact for customers, handling enquiries via telephone, email and webchat. You will take ownership of customer issues through to resolution, ensuring a consistently high level of service and customer satisfaction.

Key duties will include:

• Responding to customer enquiries in a professional and timely manner
• Managing customer issues through to successful resolution
• Providing updates and information via inbound and outbound calls
• Handling customer complaints sensitively and escalating where necessary
• Maintaining accurate customer records and updating internal systems
• Monitoring cases and ensuring follow-up actions are completed within agreed timescales
• Liaising with various internal departments to investigate and resolve customer queries
• Supporting continuous improvement initiatives by identifying recurring issues and trends
• Ensuring compliance with company procedures and service level agreements

The successful candidate will be able to demonstrate:

• Previous experience within a customer service, customer support or contact centre environment
• Excellent verbal and written communication skills
• A customer-focused approach with a genuine passion for delivering exceptional service
• Strong problem-solving and organisational abilities
• Experience managing customer enquiries across multiple communication channels
• Good IT skills, including Microsoft Outlook, Word and Excel
• The ability to quickly learn new systems and processes
• Strong attention to detail and administrative skills
• A proactive, adaptable and resilient approach to work

Desirable Experience

• Experience using CRM or ticket management systems
• Experience working within a service-based or technical support environment
• Understanding of service level agreements (SLAs)
• Familiarity with field service management or similar business systems

What's on Offer?

• Immediate start available
• Temporary contract until Christmas 2026
• Free onsite parking
• Friendly and supportive team environment
• Modern Chesterfield-based offices
• Opportunity to gain valuable experience within a successful organisation