Temp Customer Service Advisor – Omnichannel Support Pro

Confidential; Belper CP; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Overtime opportunities

Job summary

Confidential in Belper is seeking a Temporary Customer Service Advisor. The role focuses on delivering excellent customer service across multiple channels, including phone, email, SMS, live chat and WhatsApp.

You will handle queries, provide effective solutions, and maintain a high standard of professionalism. The position requires resilience, strong communication and problem-solving skills, with an emphasis on meeting SLAs and contributing to process improvements.

Qualifications

• Experience in delivering excellent customer service.
• Excellent verbal and written communication.
• Ability to stay calm and reassuring with customers.
• Comfort with multi-channel customer support (phone, email, live chat, SMS).

Responsibilities

• Engage with customers via phone, email, SMS, live chat and WhatsApp.
• Understand customer situations and provide effective solutions.
• Deliver a high quality customer experience with professionalism.
• Ensure all queries are handled promptly and accurately within SLAs.
• Identify opportunities to streamline operations and improve efficiency.

Skills

Customer service experience

Strong communication

Problem solving

Calm under pressure

CRM management

Process optimisation

Multichannel support

Tools

CRM software

Job description

Confidential in Belper is seeking a Temporary Customer Service Advisor. The role focuses on delivering excellent customer service across multiple channels, including phone, email, SMS, live chat and WhatsApp.

You will handle queries, provide effective solutions, and maintain a high standard of professionalism. The position requires resilience, strong communication and problem-solving skills, with an emphasis on meeting SLAs and contributing to process improvements.