Customer Service Advisor

Confidential; Chadderton; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hybrid working

Free on-site parking

Temp-to-perm

Job summary

Confidential in Oldham is seeking a Customer Service Advisor who will be the first point of contact for client queries, ensuring issues are resolved promptly and professionally. You will respond to calls and emails, log details, and provide accurate information to customers.

This role offers hybrid working after training (3 days in office, 2 days at home), a temp-to-perm path, and a competitive hourly rate with weekly pay. Immediate availability preferred.

Qualifications

• Strong communication skills, both written and verbal.
• Customer-focused attitude with a problem-solving mindset.
• Experience in handling customer queries.
• Good organisational skills and attention to detail.
• Basic proficiency in using computer systems and databases.

Responsibilities

• Responding to customer enquiries via phone & email.
• Providing accurate information and resolving customer issues promptly.
• Logging and updating customer details in the system.
• Escalating more complex issues to the relevant team or department.
• Assisting with general administrative tasks related to customer service.

Skills

Communication skills

Customer-focused

Problem solving

Organisational skills

Computer skills

Temp-to-perm

Job description

As a Customer Service Advisor, you'll be the first point of contact for customer queries, ensuring their needs are met efficiently and professionally. Based in Oldham, you'll play a key role in helping delivering excellent service to our client customer base.

Client Details

A manufacturing organisation based in Oldham.

Description

• Responding to customer enquiries via phone & email.
• Providing accurate information and resolving customer issues promptly.
• Logging and updating customer details in the system.
• Escalating more complex issues to the relevant team or department.
• Assisting with general administrative tasks related to customer service.

Profile

A successful Customer Service Advisor should have:

• Strong communication skills, both written and verbal.
• A customer-focused attitude with a problem-solving mindset.
• Experience in handling customer queries.
• Good organisational skills and attention to detail.
• Basic proficiency in using computer systems and databases.
• Can commit to a temp to perm opportunity.

Please note that we are only able to consider applications from candidates who are immediately available and able to commence employment without serving a notice period.

Job Offer

• Competitive hourly rate & weekly pay.
• Hybrid working once training is completed (3 days in office, 2 days at home).
• Free on-site parking.
• Temp to perm opportunity.