Temp Call Center Specialist - Office-Based

Pertemps; Alcester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a temporary Call Centre Advisor based in Alcester. The successful candidate will have strong communication skills and a confident telephone manner. Responsibilities include answering calls, gathering information, and providing excellent customer service. This role is ideal for someone reliable who can commit to a temporary contract. The position offers a pay rate of £12.21 per hour with hours Monday to Friday from 8:30am to 5:30pm.

Qualifications

• Previous call centre or customer service experience is beneficial but not essential.
• Reliable and able to commit to the full duration of the contract.

Responsibilities

• Answer incoming calls in a professional and friendly manner.
• Gather accurate and relevant information from callers.
• Record call details clearly and efficiently.
• Identify calls that fall outside the team's remit and provide appropriate signposting.
• Maintain high levels of customer service at all times.
• Work collaboratively with colleagues to support smooth call handling.

Skills

Strong communication and listening skills

Confident telephone manner

Ability to work in a fast‑paced environment

Good attention to detail and accuracy

Job description

A recruitment agency is seeking a temporary Call Centre Advisor based in Alcester. The successful candidate will have strong communication skills and a confident telephone manner. Responsibilities include answering calls, gathering information, and providing excellent customer service. This role is ideal for someone reliable who can commit to a temporary contract. The position offers a pay rate of £12.21 per hour with hours Monday to Friday from 8:30am to 5:30pm.