Telesales Executive - Air & Ocean

WR Logistics; Manchester; On-site; GBP 36,000; Full time

Job summary

A logistics company is seeking a Telesales Executive in Manchester to support national growth in Air & Sea services. This role requires generating new business leads, managing accounts, and utilizing CRM systems. Ideal candidates will have telesales experience, strong communication skills, and knowledge of the freight industry. The position offers a salary of £36,000 and opportunities for career development within a dynamic environment.

Qualifications

• Previous experience in telesales or inside sales within a freight setting.
• Knowledge of Air & Sea freight.
• Excellent communication skills for building rapport over the phone.

Responsibilities

• Generate new business leads for Air & Sea services.
• Conduct outbound telesales calls to qualify and convert customers.
• Manage a portfolio of small to medium-sized accounts.

Skills

Telesales experience

Customer engagement

Communication skills

CRM proficiency

Organisational skills

Tools

Salesforce

Microsoft Office

Job description

Telesales Executive (Ocean & Air Freight)

Location: Manchester | Salary: £36,000

Our client is currently recruiting a Telesales Executive to join their Air & Sea division, supporting national growth across the UK. This role is ideal for someone who enjoys sales, customer engagement, and building commercial success in a fast‑paced, global logistics environment.

The successful candidate will focus on generating new business, managing small to medium‑sized accounts, and presenting Air & Sea freight solutions – primarily through phone and online interactions.

Key Responsibilities

• Generate new business leads for Air & Sea services, with a strong focus on SME customers
• Conduct outbound telesales calls to identify, qualify, and convert prospective customers
• Prepare, follow up, and close quotations for Air & Sea transport solutions
• Manage a portfolio of small to medium‑sized accounts, ensuring excellent customer service and long‑term retention
• Develop tailored proposals and deliver virtual presentations showcasing Air & Sea freight capabilities
• Use CRM systems (e.g. Salesforce or similar) to manage leads, opportunities, and sales pipeline activity
• Work closely with operational teams to ensure smooth onboarding and handover of new customers
• Share qualified leads and support wider sales initiatives across the business
• Complete weekly reports on sales activity, pipeline status, and performance against KPIs
• Ensure all activities are completed in line with company policies, quality standards, and compliance requirements

About You

• Previous experience in telesales, sales, customer service, or inside sales within a freight setting
• Knowledge of Air & Sea freight
• Excellent communication skills with the ability to build rapport and credibility over the phone
• Confident, proactive, and comfortable making outbound calls with a hunter‑style approach
• Highly organised, with the ability to manage multiple leads, priorities, and tasks simultaneously
• Results‑driven with strong attention to detail and a commitment to delivering excellent customer experiences
• Proficient in CRM systems, Microsoft Office, and digital communication tools
• Able to work independently while collaborating effectively with sales and operations teams

WR is acting as an Employment Agency in relation to this vacancy.