Telesales / Customer Services

Adecco; Kingswinford; On-site; GBP 28,000; Full time

Job summary

A leading staffing agency in Kingswinford is looking for a Telesales / Customer Services professional to enhance customer support and sales efforts. This full-time, office-based role requires a passion for delivering exceptional customer service, with responsibilities including handling inbound calls, providing technical support, and initiating sales conversations. Candidates should have previous telesales experience and strong communication skills. This position not only promises a competitive salary of £27,500 but also offers an opportunity to be part of a team dedicated to providing innovative solutions.

Qualifications

• Previous experience in a telesales position, showcasing strong sales skills.
• Proven track record of exceeding sales targets in a team environment.
• Excellent telephone manner that puts customers at ease.

Responsibilities

• Handle inbound customer calls with professionalism and friendly demeanor.
• Provide technical support over the phone to assist customers with our products.
• Initiate sales conversations with potential customers through phone and email outreach.

Skills

Customer service

Sales skills

Communication skills

IT skills

Tools

Microsoft Office

Job description

Overview

Telesales / Customer Services – Kingswinford. Monday‑Friday 9am‑5pm; Friday 9:30am‑4:30pm. Permanent, full time, office based. Salary £27,500 per annum plus bonus.

What You'll Do

• Handle inbound customer calls with professionalism and friendly demeanor.
• Provide technical support over the phone to assist customers with our products.
• Respond promptly to inquiries received via our internal web chat function.
• Deliver an exceptional level of customer service that reflects our commitment to quality.
• Initiate sales conversations with potential customers through phone and email outreach.
• Listen attentively to customer needs and recommend relevant products.
• Build lasting relationships with customers to encourage repeat sales.
• Collaborate on group projects to promote our innovative products.
• Contribute to achieving team sales targets while maintaining a customer database.

What We're Looking For

• A genuine passion for delivering high‑quality customer service.
• Previous experience in a telesales position, showcasing strong sales skills.
• A proven track record of exceeding sales targets in a team environment.
• Confidence and self‑motivation to thrive in a fast‑paced atmosphere.
• Excellent telephone manner that puts customers at ease.
• Solid IT skills, particularly with Microsoft Office applications.
• A flexible approach to taking on various tasks as needed.

Ready to take the next step in your career? Join us in our mission to provide safe and clean drinking water solutions! Send your CV and a brief cover letter highlighting your experience and enthusiasm for the role. We can't wait to welcome you to our team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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