Telesales Administrator

ASC Connections; Metchley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A successful FMCG company is recruiting a Part-time Telesales Administrator in the Bartley Green area. The successful candidate will support customers, manage accounts, and drive sales activity. This role involves handling customer enquiries, processing sales orders, and maintaining records. Ideal applicants will have experience in sales or customer service, strong communication skills, and a proactive approach to upselling. Flexible working hours include Monday to Thursday with an opportunity to work Saturdays during busy periods.

Benefits

Free on-site parking

Qualifications

• Previous experience in internal sales, customer service, telesales, or a commercial office-based role is preferred.
• Experience processing sales orders is required.
• Confidence in upselling and cross-selling products is essential.

Responsibilities

• Support customers and manage accounts.
• Re-engage lapsed customers and upsell products.
• Handle customer enquiries via phone, email, and app.
• Prepare quotations and process sales orders.

Skills

Internal sales experience

Customer service experience

Telesales experience

Confidence in upselling

Strong communication skills

Organisational skills

Customer-focused approach

Job description

Overview

A successful FMCG company are recruiting a Part-time Telesales Administrator in the Bartley Green area. Working in a small team you will be providing additional support across Monday - Thursday with flexibility to support on a Saturday during busy periods. A temp-to-perm role, working hours and days can be flexible.

Responsibilities

• Reporting to the Sales Office Manager, you will play a key role in supporting customers, managing accounts and driving sales activity.
• Re-engaging lapsed customers and upselling products where appropriate
• Handling customer enquiries via phone, email and app
• Preparing quotations and processing sales orders
• Managing and developing existing customer accounts
• Delivering a high level of customer service and support
• Processing invoices and card payments
• Maintaining accurate records across internal systems and spreadsheets

Qualifications

• Previous experience in internal sales, customer service, telesales or a commercial office-based role
• Experience processing sales orders
• Confidence in upselling and cross-selling products
• Strong communication and organisational skills
• A proactive and customer-focused approach

What’s on offer

• Working hours to be mutually agreed across Monday - Thursday with flexibility to work on Saturdays (9am-1pm) in busy periods.
• Hourly rate of pay £(phone number removed)p/h
• Free on-site parking

If you are looking for a part-time role in Telesales Administration, please apply today.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity