Telephonist and Receptionist

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent is seeking a Receptionist/Telephonist to provide comprehensive support at Harplands Hospital. Responsibilities include managing telephone calls, greeting visitors, and ensuring effective data entry. The ideal candidate will possess excellent communication skills, the ability to work under pressure, and experience with a computerised switchboard. The role requires a flexible approach and teamwork, as well as covering staff absences across all shifts, including bank holidays.

Qualifications

• Experience in operating a computerised switchboard is essential.
• Ability to maintain records and follow Trust procedures is required.
• Must have a calm disposition and flexible approach.

Responsibilities

• Receive telephone calls professionally and redirect to departments.
• Perform front-of-house reception duties.
• Provide cover for staff absences.

Skills

Excellent communication skills

Ability to work under pressure

Organizational skills

Team player

Keyboard skills

Job description

Main duties of the job

To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

• To operate a computerised switchboard.
• To greet and receive visitors, patients and staff to the Hospital.
• To operate and activate the internal bleep system.
• Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.
• To answer routine queries from colleagues, services user's, carers, general public and other external organisations.
• To maintain and update on‑call rotas and bleep system.
• To make decisions, which may require consideration of a range of options, such as ability to make judgements on how to deal with enquiries.
• To be responsible for data entry, text processing or storage of data compiled by others.
• Booking of Taxis.
• Provide a postal service. Franking of external mail and sorting incoming post.
• The use of VDU equipment for a substantial proportion of time, and does require keyboard skills.
• Provide advice, or demonstrate own activities or workplace routines to new or less experienced employees in own work area.
• Provide cover for annual leave and absences within the team on a 24 hour rotational basis including all bank holidays.

Job responsibilities

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front‑of‑house reception duties.

You must have a calm disposition, be well organised, have a flexible approach, be able to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.