Telephone Support Volunteer- HOME-BASED

Alzheimer's Society; City of Westminster; Remote; GBP 10,000 - 40,000; Part time

Job summary

A charitable organization supporting dementia is seeking a Telephone Support Volunteer to provide vital support to those affected by dementia. This flexible, home-based role requires a commitment of around three hours per week, making 6-monthly follow-up calls. Ideal candidates will have strong communication, empathy, and flexibility. A minimum commitment of 12 months is desired.

Qualifications

• Good verbal communication and listening skills, particularly on the telephone.
• Demonstrate empathy with others.
• Flexible, willing to learn and enjoy being part of a team.
• Over the age of 18.

Responsibilities

• Provide telephone-based support and information tailored to individual needs.
• Make 6-monthly follow-up calls to people using our services.
• Maintain contact with people at times when they need support.
• Work flexibly from home and contribute as part of a team.

Skills

Good verbal communication

Listening skills

Empathy

Flexibility

Job description

Overview

About The Role: Do you want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer, you will help people living with dementia or worried about memory connect to available support and services. You will provide a service tailored to a person’s needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring we keep in touch when they need support. This is a flexible, home-based role with an expected commitment of around half a day / three hours per week. You will make 6-monthly follow-up calls across the Lancashire and South Cumbria area and ideally commit to the role for a minimum of 12 months. Informal interviews will take place on Wednesday 8th October and Thursday 9th.

Responsibilities

• Provide telephone-based support and information tailored to individual needs.
• Make 6-monthly follow-up calls to people using our services in the Lancashire and South Cumbria area.
• Maintain contact with people at times when they need support and be a key point of contact for our services.
• Work flexibly from home and contribute as part of a team.

Qualifications

• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18.

Application Support

If you find completing online applications difficult, please don’t let this stop you from applying. Please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing [e-mail] or calling 0300 222 5706.

About Alzheimer's Society

Alzheimer's Society is here for everyone affected by dementia. By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected. Dementia is a complex condition, and there’s no one-size-fits-all solution, but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support services so that people with dementia, their carers and loved ones can access expert advice and guidance, support through challenging days, and a safe space to turn when they need it.
• Being a force for change — using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

• Determined to make a difference: We’re passionate, focused and we make a lasting impact for people affected by dementia.
• Trusted expert: We’re listening, we’re learning and we use experience and evidence.
• Better together: We’re open, we combine our strengths and we achieve more together.
• Compassionate: We’re kind, we’re honest and we don’t shy away from challenges.

Equality and Inclusion

Alzheimer's Society is committed to equal opportunities. We embrace diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This includes barrier-free recruitment processes and making reasonable adjustments for people with disabilities or long-term conditions.