Telephone Support Administrator

JobStart Scheme; Larne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local community care service in Northern Ireland seeks an Administrator to provide essential administrative support and deliver befriending calls to older adults and vulnerable individuals. This entry-level role offers training, flexible hours up to 25 hours per week, and aims to reduce isolation among clients. Candidates should show good communication skills, maintain confidentiality, and be willing to learn. Experience with older people is a plus. The position is temporary and may require Access NI checks.

Qualifications

• The ideal candidate should have a good understanding of dealing with vulnerable adults.
• Experience in customer service or administration is preferred.
• Must be able to communicate effectively and maintain professionalism.

Responsibilities

• Provide social conversation and reassurance through phone calls.
• Carry out basic administrative duties including filing and data entry.
• Report safeguarding issues and follow procedures.

Skills

Good communication and listening skills

Patient and approachable manner

Ability to maintain confidentiality

Willing to learn

Comfortable speaking on the phone

Previous customer service experience

Experience with older people

Understanding of loneliness and social isolation

Job description

THE EMPLOYER IS: LARNE COMMUNITY CARE CENTRE - GOOD MORNING LARNEThe Good Morning Larne Administrator will provide basic administrative support and assist with delivering befriending calls to older people and vulnerable adults supported by the Good Morning Larne service. The role helps reduce isolation by offering regular contact while supporting the smooth day-to-day running of the service.This is an entry-level role suitable for someone new to community or voluntary sector work. Full training and support will be provided.This role is subject to Access NI checks.

Responsibilities

• Complete scheduled phone calls with service users in a respectful, and supportive manner, providing social conversation, reassurance, and regular contact to help reduce loneliness and isolation.
• Follow agreed call scripts, guidance, and boundaries as set by the service while accurately recording call outcomes, notes, and any concerns raised.
• Report safeguarding or wellbeing concerns to the Co-ordinator in line with procedures.
• Carry out basic administrative duties including filing, scanning, photocopying, and data entry, maintaining accurate and confidential records in line with GDPR requirements.
• Answering phone calls, taking messages, and responding to basic enquiries, updating the call logs, attendance records, and simple monitoring information.
• Assist with preparing standard letters, forms, and information packs.
• Handle all personal information sensitively and confidentially, following LCCC safeguarding, data protection, and lone-working policies. Maintain professional boundaries at all times and use escalation procedures where concerns arise.
• Assist with ordering stationery and office supplies and helping to keep the office areas tidy and organised.
• Attend training, supervision, and team meetings as required.

Skills and Qualifications

• Patient, and approachable manner.
• Good communication and listening skills.
• Ability to maintain confidentiality and professional boundaries.
• Willing to learn.
• Comfortable speaking on the phone.
• Previous customer service, call handling, or admin experience.
• Experience working or volunteering with older people.
• Understanding of loneliness and social isolation.

Further Information

The Employer is: LARNE COMMUNITY CARE CENTRE - GOOD MORNING LARNEJobStart Opportunity - Working Hours Information.Standard Hours: up to 25 hours per week.Flexible/Reduced Hours: May be available upon approval by a Work Coach.Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1755481 Job Sector Secretarial and Administration Area Co Antrim Location Larne Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 20/01/2026 Closing date 02/03/2026 Worktime To be confirmed with employer