Telephone Sales Agent (Hybrid)

Black & White Recruitment; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in the UK seeks a Sales Professional to engage with warm leads from an e-commerce site. The role involves guiding customers through the purchase process and providing proactive support. Ideal candidates will have over 2 years of experience in a customer-facing role and a strong focus on achieving sales targets. Applicants should be outgoing, adaptable, and possess excellent communication skills.

Qualifications

• 2+ years experience in a customer-facing or sales function.
• Experience working to targets in a fast-paced environment.

Responsibilities

• Engage with warm sales leads and guide them through the purchase process.
• Provide proactive follow-up support to prospective customers.
• Cross-sell and upsell products and services.

Skills

Strong communication and interpersonal skills

Ability to build rapport quickly

Commercially creative

Persistent and resilient

Outgoing and personable

Adaptable to a fast-paced environment

Optimistic and positive outlook

Job description

Job Summary

As a Sales Professional, you will engage with warm sales leads from an e-commerce site, guiding customers through the purchase process by providing additional information about products, the benefits, and finance options to enhance affordability. You will work within a small team with aspirations to grow, contributing to incremental sales and building a profitable workstream.

Your Role

You will provide proactive follow-up support to prospective customers through outbound calls, identifying their needs, and promoting products and services. Cross-selling and upselling where opportunities exist, you will work towards achieving relevant targets, including call rates, talk time, lead conversions, and sales volume.

Some Bullet Points About You

• Extroverted, outgoing, and personable with a customer-first approach
• Optimistic, upbeat with a positive outlook
• Commercially creative, confident, and self-sufficient
• Persistent, thick-skinned, and resilient
• Adaptable and comfortable in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to build rapport quickly and persuade effectively

How to Apply

If you have 2 years or more experience in a customer-facing, support, or sales function, ideally in the retail industry, and experience working to targets in a fast-paced environment, we want to hear from you!