Telemarketing Team Leader

Astute.com - Discover. Nurture. Acquire.; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading marketing agency is seeking a Team Leader in Bournemouth. This role is vital in supporting the Campaign Manager by ensuring all targets are achieved. Key responsibilities include analyzing campaign performance, communicating with customers, and managing quality assurance of leads. Ideal candidates will demonstrate strong management skills and the ability to balance KPIs effectively. Salary details are available upon application.

Qualifications

• Excellent management ethic and lead-by-example attitude.
• Demonstrated prioritisation and time management skills.
• Ability to understand, analyse and balance KPIs.
• Quality assurance skills.

Responsibilities

• Analyse performance and present solutions to the Campaign Manager.
• Communicate with customers face-to-face and on the phone.
• Construct and explain reports to the Campaign Manager.

Job description

Description

The role of a Team Leader is an important step before becoming a Campaign Manager. A team leader should demonstrate an excellent management ethic and a lead-by-example attitude, in particular demonstrating prioritisation and time management skills to ensure that all targets and value-added responsibilities are achieved.

• To consistently analyse performance and understand why a campaign is not delivering on its goals, presenting solutions to the Campaign Manager
• Ability to understand, analyse and correctly balance KPIs
• Quality assurance of leads
• Ability to communicate with customers both face-to-face and on the phone, initially in the Campaign Manager’s absence
• Ability to construct and explain reports to the Campaign Manager

Salary

On Application