Telemarketing Executive

Concept Technical; Metropolitan Borough of Solihull; Hybrid; Full time

Job summary

A contact centre is seeking Telemarketing Executives in Shirley, Solihull. This role offers full-time or part-time hours, allowing flexibility while rewarding strong performance. Responsibilities include making outbound calls to generate leads, booking appointments, and conducting surveys. Strong communication skills are essential for engaging with senior decision-makers. The position includes incentives, bonuses, and a supportive working environment.

Benefits

24 days holiday + bank holidays (32 total, pro rata)

Birthday holiday after 1 year's service

Regular incentives and rewards

Staff Loyalty Scheme

Qualifications

• Must live within a commutable distance of Shirley, Solihull.
• Experience in lead generation and appointment setting is preferred.

Responsibilities

• Making outbound calls to businesses on behalf of our clients.
• Generating qualified leads and booking sales appointments.
• Conducting telephone surveys.
• Updating and validating company data.
• Working to agreed dial and performance targets.

Skills

Previous experience in a similar outbound telemarketing or sales role

Comfortable achieving 175+ dials per day

Confident speaking to senior decision makers

Clear, professional telephone manner

Strong spoken English

Good time management

Self-motivation

Ability to work independently and as part of a team

Job description

Overview

Telemarketing Executive

Location: Shirley, Solihull
Hours: Full-time or Part-time
Pay: From £12.50 per hour + commission

About Team Telemarketing

Team Telemarketing Ltd is an established and forward-thinking contact centre, delivering professional telemarketing services since 2000. We work across the public, private and third sectors, providing high-quality outbound campaigns including lead generation, appointment setting, surveys, awareness campaigns and database cleansing.

Our contact centre is staffed by experienced telemarketers supported by on-site trainers, continuous development, and a genuinely supportive culture. We reward performance properly and recognise effort, consistency, and teamwork.

The Role

We are looking for confident and resilient Telemarketing Executives to join our team. You\'ll be making outbound calls to businesses on behalf of our clients, engaging senior decision-makers and delivering results.

This role can be full-time or part-time, offering flexibility while still rewarding performance.

Key Responsibilities

• Making outbound calls to businesses on behalf of our clients
• Generating qualified leads and booking sales appointments
• Conducting telephone surveys
• Updating and validating company data
• Working to agreed dial and performance targets

Skills & Experience Required

• Previous experience in a similar outbound telemarketing or sales role
• Comfortable achieving 175+ dials per day (campaign dependent)
• Confident speaking to senior decision makers (MD, FD, HRD, Marketing Directors)
• Clear, professional telephone manner and strong spoken English
• Good time management and self-motivation
• Able to work well independently and as part of a team
• Must live within a commutable distance of Shirley, Solihull

Progression Opportunities

There is a clear progression route for those who want it:

• Telemarketing Executive
• Senior Telemarketing Executive
• Team Leader

Each step comes with different pay structures and increased responsibility.

Pay & Commission

• Hourly rate from £12.50
• Transparent and fair commission structure
• Weekly and monthly bonuses
• Commission typically ranges from £125 - £225 per month
• £1,500 - £2,700 per year, depending on hours worked
• Targets are adjusted fairly to reflect part-time hours, holidays, and sickness.

Benefits & Culture

• 35.5 hour full-time working week (not 40)
• Flexible part-time options available
• 24 days holiday + bank holidays (32 days total, pro rata)
• Birthday holiday after 1 year\'s service
• Regular incentives, awards and recognition
• Weekly office quizzes and team activities
• Star of the Week and Star of the Month awards
• Star of the Month receives an extra afternoon off
• Staff Loyalty Scheme
• 1 year: Extra pre-booked birthday holiday (Friday closest to your birthday)
• 5 years: Additional annual leave + generous gift
• 10 years: Further annual leave increase + generous gift