Telecommunications Field Engineer

Daisy Communications; Newcastle upon Tyne; On-site; GBP 26,000 - 31,000; Full time

Job summary

A telecommunications company is seeking a Full-Time Installation Technician to install and maintain telecommunication solutions like routers and network equipment. The role involves site surveys, diagnostics, and ensuring customer satisfaction through effective communication. Travel may be required. Benefits include 25 days holiday, professional development, and a referral bonus. Ideal candidates will possess strong analytical skills, knowledge of PBX systems, and a good understanding of edge networks.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

Referral bonus scheme

Professional development

Eye care vouchers

Access to discounts at retailers

Additional day off on birthday or wedding

Qualifications

• Excellent communication skills both internal and client-facing.
• Good analytical skills and problem solving ability.
• Experience with Microsoft Office and edge networks.

Responsibilities

• Install and maintain telecommunication solutions, including hosted and on-premise systems.
• Conduct site surveys and audits to collate customer requirements.
• Provide training on bespoke customer systems.

Skills

Excellent communication skills

Analytical skills

Team working

Problem solving

Microsoft Office

Knowledge of legacy PBX systems

Knowledge of Gamma hosted solutions

Understanding of edge networks

CAT5/6 Cabling experience

Job description

Salary : Up to 31000 plus a company car / car allowance

Working Hours : Mon - Fri - occasional evening and weekend work may be required

Location : Scotland central belt (Glasgow to Edinburgh) although North East England considered

Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

To install and maintain telecommunication solutions call management call recording applications automated attendants routers hosted systems and network equipment that meets customer requirements correctly first time.

Responsibilities

• Installation of hosted and / or on-premise telecommunication solutions
• Maintenance of hosted and / or on-premise telecommunication solutions.
• Delivery of Moves Additions and Changes of hosted and / or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices (Routers Switches etc).
• Diagnostics and fault finding.
• Site surveys and audits remote or on-site including collation and recording of customer requirements.
• Ensure customer is kept up to date during any remote or on-site interactions.
• Delivering bespoke customer systems and / or solutions training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Record Voice recordings for Auto Attendant if required

Qualifications

• Excellent communication skills both internal and client-facing.
• Excellent analytical skills.
• Team working.
• Problem solving.
• Microsoft Office.
• Knowledge of legacy PBX systems advantageous (i.e. Panasonic LG Samsung etc)
• Knowledge of Gamma hosted solutions and applications preferred.
• Good understanding of edge networks.
• CAT5 / 6 Cabling experience advantageous

Additional Information

What are the benefits of working at Daisy

Our ethos is simple : the more you put in the more you get out.

Benefits

• 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• 500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family / friends
• Access to discounts and savings at more than 1200 retailers
• An additional day off on your birthday or if youre getting married

Remote Work : No

Employment Type : Full-time

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Department / Functional Area : Procurement

Experience : years

Vacancy : 1