TechOps Specialist - Global IT Support & Escalations

Just Eat Takeaway.com; Sunderland; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading online food delivery platform is seeking a Technical Operations Specialist to provide Level 3 technical support. Responsibilities include troubleshooting technical issues, managing devices, and delivering training globally. The ideal candidate should be experienced in network management and have skills in automation and programming. This role requires excellent communication abilities and a passion for creating an inclusive support environment.

Qualifications

• Comfortable in a technical team handling various technical issues.
• Experience in managing devices across multiple platforms.
• Ability to communicate technical solutions effectively.

Responsibilities

• Work closely with Workplace Technology and ITSM teams.
• Resolve technical queries via Slack and Jira.
• Deliver technical training to Service Desk globally.
• Troubleshoot network issues including Wi-Fi and access problems.

Skills

Technical troubleshooting

Presentation skills

Network troubleshooting

Automation experience

Python programming

Tools

Jira

Jamf

Intune

Google

Okta

Job description

A leading online food delivery platform is seeking a Technical Operations Specialist to provide Level 3 technical support. Responsibilities include troubleshooting technical issues, managing devices, and delivering training globally. The ideal candidate should be experienced in network management and have skills in automation and programming. This role requires excellent communication abilities and a passion for creating an inclusive support environment.