Technology Senior Business Analyst

Sanctuary Group; Worcester; Hybrid; GBP 48,000 - 52,000; Full time

Job summary

A leading housing and community services provider in the UK seeks a Technology Senior Business Analyst to enhance project and product delivery. The role is hybrid, requiring 3 days in the office and 2 days remote work. Key responsibilities include engaging in service requirements, managing relationships, and leading Business Analysts. Ideal candidates will have a degree or professional qualification, significant experience in business analysis, and skills in continuous improvement methodologies. An attractive salary package and benefits are offered.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Qualifications

• Degree, management qualification, or relevant professional qualification required.
• Significant experience in business analysis within Technology expected.
• Experience in systems implementation and optimisation is essential.

Responsibilities

• Engage in requirements elicitation and user experience design.
• Manage customer relationships and service delivery.
• Lead and mentor Business Analysts in project delivery.

Skills

Business analysis

User experience design

Change adoption

Relationship management

Continuous service improvement

Microsoft 360

Microsoft Visio

Education

Degree or management qualification

Tools

Microsoft Visio

Job description

Overview

Title: Technology Senior Business Analyst

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Technology

Operation: Sanctuary Group

Closing Date: 24/02/2026

Requisition: 225736

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Technology Senior Business Analyst

Worcester based with a balance of home and office working

£48,452 - £51,002 per year

35 hours per week – Monday to Friday

We are seeking a diligent and dynamic individual to join our newly formed Business Analyst team as a Senior Technology Business Analyst in Worcester. You will spend your days working with business colleagues from across our diverse Group as part of project and product delivery teams. The Business Analysis function is responsible for supporting the organisation in identifying its needs and translating them into achievable technology outcomes. You will make a difference by playing a pivotal role in understanding, translating, and shaping the response to our customer and colleagues. This role is based in Worcester and will include a balance of home and office working (3 days in the office and 2 days from home).

If you feel you would be a good fit, we encourage you to apply or look at the other roles we have available within our tech team. It\'s about you, your life, and your professional experiences as much as it is your qualifications as a BA.

The role of Technology Senior Business Analyst will include:

• Engaging your skills across our service catalogue which includes requirements elicitation, user experience design and change adoption
• Managing relationships, communicating effectively, and maintaining good working relationships with customers to ensure buy-in, and to identify and remedy shortfalls in service delivery
• Leading, coaching, and mentoring Business Analysts delivering BA Services or in a programme, project or product management team, planning and acting as a point of escalation for complex issues to support delivery
• Manage the recruitment, performance, training and development of quality people to ensure required skilled employees are available to meet the needs of the service

Skills and experiences

• Able to demonstrate possession of a degree, management qualification or relevant professional qualification
• Significant experience in undertaking business analysis within Technology
• Experience of systems implementation and optimisation
• Proven experience in continuous service improvement i.e. Business process mapping and modelling
• Advanced Microsoft 360 and Microsoft Visio

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £44,192 with an additional policy allowance of £4,260 per annum (rising to £46,517 with an additional policy allowance of £4,484 per annum after 12 months, subject to satisfactory performance)

Next steps

If you\'re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.