Technology Manager, AI & Partner Platforms

Just Eat Takeaway.com

Ewell

On-site

GBP 90,000 - 140,000

Full time

3 days ago

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Job summary

Just Eat Takeaway.com is seeking a Technology Manager to lead the Partner Assistance team in the Acquisition, Onboarding and Service domain. You will oversee end-to-end technical delivery of Partner AI initiatives, including AI Voice Agent and Partner Assistant migrations, and coordinate integrations across internal and external systems.

In this role you will shape technical direction with your team, mentor engineers, collaborate with Product Managers, and ensure production readiness while

Qualifications

Experience leading engineers in AI/Chatbot platforms and event-driven architectures.
Proven track record delivering API integrations with Zendesk and CRM systems.
Familiarity with cloud platforms (AWS/Azure/Google Cloud).
Hands-on delivery of high-quality software projects in Agile environments.
Desire to coach engineers and drive high-performance culture.

Responsibilities

Oversee end-to-end technical delivery of Partner AI Voice Agent and Partner Assistant projects.
Manage migration of the chatbot to an internal solution across key markets.
Coordinate complex integrations across internal and external systems.
Serve as primary technical liaison between stakeholders and engineering/QA teams.

Skills

AI/Chatbot

Event-Driven

API Integrations

Zendesk

CRM Systems

AWS

Agile

Coaching

Telephony AI

Twilio

ElevenLabs

Problem Solving

Independent Work

Tools

Zendesk

CRM Systems

AWS

Twilio

ElevenLabs

Job description

In this role you will shape technical direction with your team, mentor engineers, collaborate with Product Managers, and ensure production readiness while

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