AI Platform & Partner Experience Tech Lead

Just Eat Takeaway.com

Slough

On-site

GBP 90,000 - 120,000

Full time

3 days ago

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Job summary

Just Eat Takeaway.com in the United Kingdom seeks a Technology Manager to lead and grow the Partner Assistance team focusing on Acquisition, Onboarding and Service delivery. You will drive end-to-end tech delivery of three major AI initiatives, including the Partner AI Voice Agent and Partner Assistant, coordinating complex integrations across multiple systems.

You will liaise between stakeholders and engineering/QA squads, contribute to product feature definitions, and help shape a technical

Qualifications

Experience leading and developing a team of engineers using AI/Chatbot platforms and Event Driven Architecture as its core technology.
Proven track record in managing API integrations (Zendesk, CRM systems).
Familiarity with Amazon Web Services (or similar e.g. Azure, Google Cloud)
Delivering high-quality software projects, driving forward best practices.

Responsibilities

End-to-End Delivery: Oversee the end-to-end technical delivery of Partner AI Voice Agent, Partner Assistant (Chatbot).
Strategic Migration: Manage the strategic migration of the Chatbot from Ultimate to an internal solution across key global markets.
System Integration: Coordinate complex integrations across various internal and external systems.
Liaison & Coordination: Act as the primary technical liaison between stakeholder teams and the engineering/QA squads.
Product Definition: Contribute to the definition of significant product features, getting involved in workshops with other engineering teams and Product Managers.
Technical Leadership: Collaborate with your Senior Technology Manager and peers to define and communicate a technical roadmap for the domain.
Career Development: Help define goals and objectives for engineers in the team to lead and guide them throughout their careers and aspirations.
Prioritisation: Work closely with stakeholders and your Senior Technology Manager to ensure the domain sets their priorities appropriately, in line with commercial needs and the Engineering Strategy.
Ownership: Own streams of work that span the domain, from requirements gathering to design and support functionality in production.
Continuous Improvement: Improve the effectiveness of the domain by proposing and implementing new processes, designs, and engineering practices.
Tracking Progress: Track the progress being made towards the wider goals of the domain, and transparently communicate this with the teams and Senior Engineering Manager.
Operating: Take responsibility for deploying and supporting your changes all the way through to prove that they work well in production.
Communicate: Transparently communicate your progress and discuss ideas with your teams, other senior Individual Contributors, and your Senior Engineering Manager.