AI Platform Lead - Partner Solutions & Automation

Just Eat Takeaway.com; Elmbridge; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Technology Manager to lead the Partner Assistance team in the Acquisition, Onboarding and Service domain. You will oversee AI voice and chatbot initiatives, coordinate complex integrations, and drive technical roadmaps across global markets.

Join a dynamic, international team focused on AI-driven automation, self-service improvements, and efficient partner support, while growing engineering excellence and delivery quality.

Qualifications

• Experience leading AI/Chatbot platforms and event-driven architecture.

Responsibilities

• Oversee end-to-end technical delivery of Partner AI Voice Agent and Partner Assistant (Chatbot).
• Manage strategic migration of Chatbot to internal solution across global markets.
• Coordinate complex integrations across internal and external systems.
• Act as primary technical liaison between stakeholders and engineering/QA squads.
• Define product features and contribute to workshops with engineering teams and product managers.
• Define and communicate a technical roadmap for the domain.
• Help engineers set goals and guide their careers.
• Prioritize with stakeholders to align with commercial needs and engineering strategy.
• Own streams of work from requirements to production support.
• Propose and implement new engineering processes and practices.
• Track progress and transparently communicate with teams and Senior Engineering Manager.
• Deploy changes and ensure they work in production.
• Communicate progress and discuss ideas with teams and management.

Skills

AI/Chatbot platforms

Event Driven Architecture

API integrations

AWS

Agile methodologies

Telephony / AI Voice

Coaching engineers

Problem solving

Tools

Zendesk

CRM integrations

Azure / Google Cloud

Job description

Just Eat Takeaway.com is seeking a Technology Manager to lead the Partner Assistance team in the Acquisition, Onboarding and Service domain. You will oversee AI voice and chatbot initiatives, coordinate complex integrations, and drive technical roadmaps across global markets.

Join a dynamic, international team focused on AI-driven automation, self-service improvements, and efficient partner support, while growing engineering excellence and delivery quality.