AI Platform Tech Manager for Partner Automation

Just Eat Takeaway.com; Loughton; On-site; GBP 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Technology Manager to lead and grow the Partner Assistance team within Acquisition, Onboarding and Service, driving three AI initiatives: Voice Agent, Partner Chatbot migration, and cross-system integrations.

The role focuses on end-to-end technical delivery, architectural leadership, and enabling high-performance teams across global markets while aligning with business goals and customer needs.

Qualifications

• Experience leading and developing a team of engineers using AI/Chatbot platforms and Event Driven Architecture as its core technology.
• Proven track record in managing API integrations (Zendesk, CRM systems).
• Familiarity with Amazon Web Services (or similar e.g. Azure, Google Cloud).
• Delivering high-quality software projects, driving forward best practices.

Responsibilities

• End-to-End Delivery: Oversee the end-to-end technical delivery of Partner AI Voice Agent, Partner Assistant (Chatbot).
• Strategic Migration: Manage the strategic migration of the Chatbot from Ultimate to an internal solution across key global markets.
• System Integration: Coordinate complex integrations across various internal and external systems.
• Liaison & Coordination: Act as the primary technical liaison between stakeholder teams and the engineering/QA squads.

Job description

Just Eat Takeaway.com is seeking a Technology Manager to lead and grow the Partner Assistance team within Acquisition, Onboarding and Service, driving three AI initiatives: Voice Agent, Partner Chatbot migration, and cross-system integrations.

The role focuses on end-to-end technical delivery, architectural leadership, and enabling high-performance teams across global markets while aligning with business goals and customer needs.