Technical Team Leader

Allianz; Bournemouth; Hybrid; GBP 35,000 - 36,000; Full time

Job summary

A leading insurance company in the UK is seeking a Technical Team Leader for their Fraud Consultancy Team. The successful candidate will manage and develop the team to effectively detect and prevent policy fraud. Responsibilities include leading investigations, resource planning, and achieving key performance objectives. Candidates should have experience in policy validation and a strong customer service background. The role provides flexible working options, a competitive salary of around £35,500, and a range of benefits including a contributory pension scheme and annual performance-related bonuses.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Experience working in Policy Validation or People leadership experience.
• Customer service or policy experience required.
• Must have Microsoft Office experience, especially Outlook, Teams, Word, Excel, and PowerPoint.

Responsibilities

• Lead the team to handle suspected financial crime investigations effectively.
• Implement resource planning and work allocation strategy.
• Proactively lead, motivate, and monitor the team for achieving objectives.

Skills

Policy Validation experience

Customer service experience

Microsoft Office proficiency

Presentation Skills

Financial awareness

Knowledge of business functions

Job description

Role Description

Allianz have an exciting secondment opportunity for a Technical Team Leader to join the Fraud Consultancy Team.

The purpose of this role is to manage, coach and develop our Fraud Consultancy Team, who are there to detect, disrupt and prevent our exposure to Policy Fraud as well as achieve a high efficiency levels and deliver agreed financial crime savings.

This is a hybrid role based in one of our Chelmsford, Bournemouth, Leeds or Bristol offices.

Salary Information

Pay: Circa £35,500 per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Lead the team to handle suspected financial crime investigations effectively and efficiently in line with agreed business objectives.
• Implement resource planning and work allocation strategy to respond to investigation levels and report to the Head of Policy Validation in relation to this and overall team performance.
• Proactively lead, motivate, coach and monitor the team to ensure achievement of agreed savings, objectives, professional conduct, technical and behavioural standards.
• Achieve key people measures including delivery and embedding of Performance Development, Allianz = brand values, absence management, attrition and employee feedback To manage litigation and ensure cases are progressed in a effective, timely and cost effective manner with approval and referral to mentor or senior.

Essential Skills

• Experience working in Policy Validation or People leadership experience
• Customer service or policy experience
• Microsoft Office experience predominately in Outlook, Teams, Word, Excel and PowerPoint
• Presentation Skills
• Financial awareness
• Broad based knowledge of business functions

Desirable Skills

• Complaint handling experience
• Detailed knowledge of HR processes and procedures
• Experience of fraud investigation techniques and systems
• Experience of Personal Injury processes and procedures

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: Matthew Irvine

Closing date: 20/1/2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

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88201 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Temporary