Technical System Analyst (Software Applications, SQL) (Remote)

Remotestar; Cambourne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm is looking for a Technical System / Support Analyst to provide level 2 support and ensure client success. The role requires experience in customer support, knowledge of SQL databases, and fluency in English and Greek. Employees will assist in innovation and suggest improvements in operational procedures. This position offers a hybrid working model with office presence in Athens.

Qualifications

• Experience in customer support routines.
• Knowledge of relational database modeling (SQL Server, PostgreSQL, Oracle).
• Proficiency in data manipulation via ETL.
• Fluency in additional languages like German or French is a plus.

Responsibilities

• Provide level 2 support ensuring compliance with customer requirements.
• Propose technical solutions and assess applications developed by teams or suppliers.
• Research new solutions and suggest process improvements.
• Support mobile applications for clients.

Skills

Customer support

SQL knowledge

Fluent in English

Fluent in Greek

Education

Degree in information technology-related fields

Job description

Overview

RemoteStar is looking to hire an Technical System / Support Analyst (SaaS, SQL) on behalf of our client.

Location

Hybrid working with office in Athens

Client Details

A dynamic, global business driving transformation in the world of Salesforce Automation (SFA) solutions. As a leading provider of cloud-based mobility solutions, they empower major Consumer Product Goods (CPG) companies to revolutionize their sales processes with cutting-edge technology. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Ranked among the Top 5 Retail Execution and Monitoring companies in LATAM and a Top 10 contender worldwide, according to esteemed authorities like Gartner and the POI Institute.

What You'll Bring

• Experience in customer support routines, demonstrating your dedication to providing top-notch service.
• Knowledge of relational database modeling (SQL Server, PostgreSQL, Oracle, among others), and data manipulation via ETL, enabling you to dive deep into the technical aspects of our solutions.
• A degree in information technology-related fields, showcasing your commitment to staying at the forefront of the industry.
• Fluent in both English and Greek languages, with additional languages such as German or French being a plus.

Your Responsibilities

• Client Success: As a Customer Support Analyst, you will be a critical part of our clients' success stories. You'll provide level 2 support, ensuring compliance with customer requirements (SLA/service level) regarding request handling, logging, resolution, and administration of operational technology platforms.
• Innovation at Heart: Thrives on innovation, and you'll have the opportunity to propose technical solutions, assess and test applications and systems developed by our development teams or external IT suppliers.
• Continuous Improvement: We believe in continually improving our operational procedures. You'll play an integral role in this process by researching new solutions, critically analyzing processes, and suggesting improvements.
• Mobile Application Support: You'll offer support for mobile applications, further enhancing your skill set and contributing to our clients' success on various platforms.