Technical Support Specialist

Madfish; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company is seeking a Technical Support Specialist who excels in systems analysis and troubleshooting. This remote role involves manual testing of web games, managing client requests, and facilitating game launches. Candidates should have a degree in a related field and possess solid organizational and problem-solving skills. Join a supportive work culture with long-term opportunities for career advancement in this flexible position.

Benefits

Fully remote position

Flexible schedule

Long-term opportunity for career advancement

Supportive work culture

Qualifications

• Degree in Computer Science, Engineering, or a related subject.
• Work experience in software technical support is a plus.
• General understanding of client-server architecture is required.
• Knowledge of software methodologies and processes necessary.
• Experience with performance and/or security testing is an advantage.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Manual testing of web games prior to release.
• Reporting bugs to game providers.
• Managing currency requests from clients.
• Integrating clients with game providers.
• Resolving issues with game launches.
• Providing game information to clients.

Skills

Systems analysis

Troubleshooting

Conflict resolution

Organizational skills

Problem-solving skills

Attention to detail

Teamwork

Education

Degree in Computer Science or related field

Job description

Who we are:

Selesa offers IT outsourcing, specialist out‑staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem‑solving skills.

Responsibilities

• Manual test of web games, which are coming to release.
• Bug report to game providers.
• Work process with currencies: accept the requests from clients, where the client asks the QA team to enable the currency for determining game category.
• Enable clients to our platform.
• Create client‑game provider integrations.
• Resolve interrupted payments/transactions in games.
• Resolve the issues with the launch of the game.
• Provide the information about games to the client.

Requirements

• Degree in Computer Science, Engineering, or a related subject
• Work experience in software technical support would be an asset
• General understanding of client‑server architecture
• Knowledge of software methodologies, tools, and processes
• Experience with performance and/or security testing is a plus
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast‑paced environment.

What we offer

• Fully remote position with a flexible schedule
• Long‑term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like‑minded teammate

The recruitment process will include a three‑day pre‑trial period, during which we will test your skills. This period is paid. After successfully completing the pre‑trial, an interview will follow. If the interview is successful, the next step will be an offer.

Screening Questions

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8‑9 means a Near Native Speaker; 6‑7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Technical Support experience?
3. What are your Monthly salary expectations for a long‑term, full‑time position (if we consider 40 hours a week)?