Technical Support Officer

inploi; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization is seeking a Technical Support Officer to enhance network infrastructure across multiple sites. The candidate will assess current networks, document findings, and support upgrades. Must have experience in networking and a full UK driving license for site travel. This role offers a temporary position for 12 months with essential communication and problem-solving skills required.

Qualifications

• Proven experience in network infrastructure support and analysis.
• Experience working in a multi-site environment, ideally within the public sector.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Conduct site visits across the borough to assess existing network infrastructure.
• Document findings and produce detailed reports with recommendations for improvement.
• Support the implementation of network upgrades and configuration changes.

Skills

Networking technologies (TCP/IP, VLANs, firewalls, wireless networks)

Problem-solving skills

Communication skills

Tools

Cisco switches

Job description

Overview

We are seeking a proactive and technically skilled Technical Support Officer to join our ICT & Digital Services team on a temporary basis for an initial period of 12 months. This role is pivotal in supporting the borough’s network infrastructure and undertaking a comprehensive analysis of current provisions across multiple council sites. You will work closely with colleagues across ICT, Digital, and Estates to assess, document, and recommend improvements to our network infrastructure, ensuring it meets the evolving needs of our services.

Key Responsibilities

• Conduct site visits across the borough to assess existing network infrastructure (LAN/WAN, switches, routers, cabling, Wi‑Fi, etc.).
• Analyse current network performance, capacity, and resilience.
• Document findings and produce detailed reports with recommendations for improvement.
• Support the implementation of network upgrades and configuration changes.
• Collaborate with internal teams and external suppliers to ensure best practice and compliance with security standards.
• Provide technical support and troubleshooting for network-related issues.
• Maintain accurate records of network assets and configurations.

About you

We’re looking for someone with:

• Proven experience in network infrastructure support and analysis.
• Strong understanding of networking technologies (TCP/IP, VLANs, firewalls, wireless networks).
• Experience working in a multi-site environment, ideally within the public sector.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Flexible with your working hours to meet the needs of the Service.
• A full UK driving licence and access to a vehicle (travel across borough sites is essential).
• Experience with Cisco switches is desirable.

About us

For internal RBC candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for the post (temporary posts only).

Additional information

Interviews will be held on 20th October 2025. To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification. Please ensure you anonymise your CV and supporting statement. Unfortunately, we are unable to offer sponsorship for this role.