Technical Support Officer

Opus People Solutions; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Technical Support Officer in Redditch to provide administrative and customer support for the Housing Property Service. This office-based role involves handling inspections, managing compliance programs, and facilitating communication within the team. Ideal candidates should possess strong administration skills and be proficient in IT. This is a 3-month contract with working hours from Monday to Friday, 9 to 5.

Qualifications

• Strong administrator with proficiency in IT programmes.
• Previous knowledge of facilities management, construction, or property is advantageous.

Responsibilities

• Scheduling inspections and raising jobs for electrical compliance.
• Taking calls and arranging appointments for the property management system.
• Issuing and monitoring programmes of works and certification.

Skills

Strong administration skills

Proficient in IT programmes

Job description

Technical Support Officer

Hourly rate : £14.84

Location : Crossgate House Redditch B98 7SN- office based only

Contract : 3 months with review for extension

Working hours : Monday-Friday 9 to 5

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance.

Purpose of the Role :

The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice.

The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor

Responsibilities :

The role will include taking calls, arranging appointments, updating our property management system, updating compliance and asset spreadsheets, issuing and monitoring programmes of works, booking supervisor inspections, chasing no access, chasing compliance due dates and certification, raising jobs, closing jobs and covering phones for gas servicing during team annual leave.

The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous.

For more information or to process your application, please apply now!