Technical Support Officer

Brackenberry Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority support group is seeking a Technical Support Officer to establish and maintain effective administrative processes for the Family Hub initiative. This role is essential for the Local Authority's preparation for the program launch in Rutland by April 2026. The candidate will work closely with a dynamic team, ensuring efficient data management and communication support. Applicants should possess significant administrative experience and a valid UK driving license. This is a temporary position with opportunities for extension.

Qualifications

• Significant experience in administrative roles.
• Demonstrated ability to set up new systems and processes.
• Experience in managing and tracking complex information.

Responsibilities

• Design and document systems for operational delivery.
• Ensure systems remain efficient and accessible.
• Generate accurate reports on project progress.
• Assist in internal and external communications.
• Organize project meetings and distribute minutes.

Skills

Administrative support experience

Data management skills

Communication skills

Time management

Tools

Data reporting systems

Job description

Rate of Pay

£13.69- £17.72 per hour

Summary

The Technical Support Officer will play a crucial role in the development phase of the new Best Start In Life Family Hub offer. The primary focus of this role is to establish and maintain robust, simple, and elegant administrative processes and data tracking systems, ensuring the Local Authority is fully prepared for the launch of the Family Hub offer in Rutland by April 2026. This is a vital position, working closely with a small project group to support the Best Start in Life Programme Manager and a friendly, dynamic team committed to supporting the residents of Rutland.

Responsibilities

• Design, set up, and document elegant and simple administrative and clerical systems and processes required for the future operational delivery of the Family Hub offer.
• Ensure all established systems and processes remain current, efficient, and accessible throughout the development phase.
• Utilise data reporting systems to generate accurate and timely reports on project progress, outcomes, and resource allocation for the Programme Manager and relevant stakeholders.
• Assist with administrative tasks related to internal and external communications, including drafting correspondence and managing distribution lists.
• Organise, schedule, and provide administrative support for project meetings, which may include preparing agendas and circulating minutes.

Essentials

• Significant experience working in a fast‑paced administrative or clerical support role.
• Demonstrated experience in successfully setting up new administrative systems, processes, and workflows from scratch.
• Experience in tracking, collating, and managing complex information and data sets accurately.
• Experienced in using and extracting data from data reporting systems (e.g., databases, CRM, or equivalent software).
• A full UK driving license.

Please note

• You should be available to work immediately or at a short notice.
• You should have the right to work in the U.K.
• This role requires an Enhanced DBS.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.