Technical Support Manager - Specialist Services

BT Security; Cheltenham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security company is seeking a Network Engineering Specialist to manage critical strategic National UK infrastructure. Responsibilities include system administration in support of Government Defence Operations, managing high-pressure incidents, and ensuring connectivity solutions meet operational goals. Essential skills include troubleshooting, network security, and experience in high-profile stakeholder engagement. The role offers competitive salary, flexible benefits, and world-class development opportunities.

Benefits

Competitive salary

10% on target bonus

BT Pension scheme

On-call allowance

25 days annual leave

Flexible benefits

World-class training

Equal family leave

Enhanced women's health support

24/7 private virtual GP appointments

Carer's leave

Discounted broadband and services

Qualifications

• Experience of implementing and administrating highly complex secure IT platform strategies and solutions - MANDATORY.
• Experience of implementing and running of highly secure complex Network Operation Centres - MANDATORY.
• Working across several high-profile stakeholders - MANDATORY.
• Experience in leading in a high-pressure environment - MANDATORY.

Responsibilities

• Manage technical leadership of critical strategic National UK infrastructure.
• Accountability to customer authority and multiple user authorities at senior levels.
• Platform System Administration supporting HM Government Defence Operations.
• Develop and maintain the Business and Service Continuity Model.

Skills

Troubleshooting

Issue Resolution

Network Integration

Network Security

Incident Management

Job description

Recruiter: Krystle James

Career Grade: D

Internal Closing Date: 11/12/25

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you'll be doing

• Accountable for managing and technical leadership of critical strategic National UK infrastructure.
• Responsibility to customer authority and multiple user authorities at senior Military/Civil Service and ministerial levels.
• Accountable for platform System Administration in supporting HM Government Defence Operations.
• Responsibility in developing and maintaining the Business and Service Continuity Model and strategy.
• To be Single Point of Contact (SPOC)/direct leadership and act as director for ALL critical Incidents and Major Incidents across the Managed Service whilst deputising for your Senior Manager.

Essential Skills

• Troubleshooting
• Issue Resolution
• Network Integration
• Network Security
• Incident Management

What we'd like to see on your CV

• Experience of implementing and administrating highly complex secure IT platform strategies and solutions - MANDATORY
• Experience of implementing and running of highly secure complex Network Operation Centres - MANDATORY
• Working across several high-profile stakeholders - MANDATORY
• Experience in leading in a high-pressure environment - MANDATORY

Benefits

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance (Depending on the requirements of the role)
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience.

In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.