TECHNICAL SUPPORT ENGINEER (SCOTLAND, UK)

Genus Group; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking an experienced Technical Support Engineer to join their Glasgow office. The successful candidate will provide critical technical assistance to UK and European customers, ensuring efficient resolution of issues and delivering customer support for installations and testing. Essential qualifications include a relevant formal qualification and 2-5 years of experience in telecommunications technology. The company promotes a diverse and inclusive workplace and encourages applications from all backgrounds.

Benefits

Company laptop and phone provided

Training and career development

Access to Employee Assistance Program

Competitive remuneration and allowances

Qualifications

• 2-5 years hands-on experience in the telecommunications industry, preferably with MPLS-TP, IP/MPLS, WDM, LTE, SDH, PDH, Microwave Radio.
• Excellent time management and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure customer issues are resolved efficiently and timely.
• Deliver customer support, installation and testing as required.
• Provide technical sales support and advice.
• Deliver proof of concept testing and reporting.
• Travel internationally as needed to support customers.

Skills

Time management

Verbal communication

Written communication

Education

Dip, BSc, or higher level certificates in a relevant field

Tools

MPLS-TP

IP/MPLS

WDM

LTE

SDH

PDH

Microwave Radio

Juniper certification

Cisco CCNA or CCNP

Job description

Benefits

• Competitive Salary
• Supportive Team Environment
• Dynamic role in a leading international Company

About The Business

CommTel Network Solutions is a leading international provider of advanced telecommunications solutions for critical services industries, with a focus on Power Utilities, Mining, Resources and Transport.

The Role

CommTel are seeking an experienced Technical Support Engineer to join our Scotland Office. Reporting directly to the UK and Europe Service Delivery Manager in the ISS Business Unit, the Technical Support Engineer will be responsible for technical assistance to our UK and European customers.

The Technical Support Engineer's day-to-day responsibilities will include :

• Ensuring customer issues are resolved efficiently and in a timely manner.
• Delivery of customer support, installation and testing as required.
• Providing technical sales support and advice.
• Delivering proof of concept testing and reporting.
• International travel as required to support our customers across Europe and the UK.

Essential Requirements

• Formal qualifications in a relevant field (e.g., Dip, BSc, Higher level certificates)
• 2-5 years hands-on experience in the telecommunications industry, preferably involving MPLS-TP, IP / MPLS, WDM, LTE, SDH, PDH, Microwave Radio.
• Resides within the Glasgow region.
• Excellent time management and organisational skills.
• Excellent written and verbal communication skills.

Desirable Skills and Qualifications

• Previous experience in utilities and/or resources industry.
• Experience in deploying and testing of cyber security systems such as firewalls, vulnerability assessment software and penetration testing.
• Knowledge and experience in BSS / OSS, including NMS and SNMP technology.
• Juniper JNCIS, Cisco CCNA or CCNP and industry based cyber security certification.

The Benefits

The successful candidate will benefit from :

• Company laptop and phone provided for business use.
• Training and career development.
• Exposure to multidiscipline works.
• Access to our Employee Assistance Program.
• Competitive remuneration and allowances.
• Opportunity to join an ASX listed Company experiencing significant growth.

We are an inclusive and diverse workplace and strongly encourage females, Aboriginal and Torres Strait Islander people and people with diverse backgrounds to apply.

If after reviewing this advertisement you feel you are a good fit for the role and meet the listed criteria,please select apply.

Please ensure you attach acover letteroutlining your availability and suitability.

Please note that due to high volumes of applications only those shortlisted will be contacted.