Technical Support Engineer - Fintech (Linux & SQL)

Bottomline; Theale; On-site; GBP 30,000 - 45,000; Full time

Job summary

A financial technology company is looking for a Technical Support Engineer to enhance customer satisfaction by troubleshooting technical issues and providing timely feedback on software solutions. The ideal candidate will have a University Degree in IT or a related field, proficiency in Linux and SQL, and 1-2 years of relevant experience. Exceptional analytical skills and a commitment to customer service are essential for success in this role, which entails managing multiple cases and delivering high-quality technical directives.

Qualifications

• 1-2 years experience in a similar role.
• Experience with Linux operating systems is essential.
• Proficiency in SQL queries & commands is required.

Responsibilities

• Troubleshoot technical issues to ensure customer satisfaction.
• Resolve or escalate cases using ITIL procedures.
• Track and update cases in ITSM management system.

Skills

Analytical skills

Problem-solving abilities

Customer service orientation

Multi-tasking abilities

Education

University Degree in IT or equivalent

Tools

Linux

SQL

K8S

Docker

Job description

A financial technology company is looking for a Technical Support Engineer to enhance customer satisfaction by troubleshooting technical issues and providing timely feedback on software solutions. The ideal candidate will have a University Degree in IT or a related field, proficiency in Linux and SQL, and 1-2 years of relevant experience. Exceptional analytical skills and a commitment to customer service are essential for success in this role, which entails managing multiple cases and delivering high-quality technical directives.