Technical Support Engineer - EMEA

Sigma Computing; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading cloud analytics firm in London is looking for a Technical Support Engineer to provide top-notch support to its customers. The role involves diagnosing complex technical issues and collaborating with cross-functional teams to enhance the Sigma product. Ideal candidates will have strong SQL skills and experience in enterprise data products. Enjoy benefits like flexible time off, equity, and a dog-friendly office environment.

Benefits

Equity

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Qualifications

• At least 2 years of experience in technical support for data analytics products.
• Strong understanding of SQL and ability to troubleshoot performance issues.
• Excellent communication and collaboration skills.

Responsibilities

• Diagnose and resolve complex technical issues for customers.
• Develop best practices and tools for performance optimization.
• Collaborate with multiple departments to improve customer experience.

Skills

Industry experience supporting enterprise products for data analytics

Strong domain expertise in databases and business intelligence

SQL proficiency

SQL query performance troubleshooting

Ability to chart data into logical visualizations

Excellent verbal and written communication skills

Strong collaboration skills

Desire to build scalable processes for issue resolution

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

What you will be doing:

• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

Qualifications we are looking for:

• Industry experience supporting enterprise products for data analytics.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
• SQL query performance troubleshooting and plan generation understanding
• Ability to properly chart data into logical visualizations
• A proven track record of building trust with customers and bringing issues to resolution quickly
• Excellent verbal and written communication skills
• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
• Desire to be a great teammate and have fun at work

Highly Desirable Skills & Experiences

• Supporting a cloud service in production
• Experience working with Snowflake, Redshift, BigQuery
• Knowledge of GCP, AWS
• Startup experience

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures. The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.

Benefits For Our Full-Time Employees:

• Equity
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.