Technical Support Co-Ordinator

Avon and Somerset Police; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional police force in the UK seeks an experienced IT professional to provide technical support and development. The role includes managing assets, providing technical advice, and collaborating with third-party suppliers. Ideal candidates will have proven experience in technical support, strong customer service skills, and a good grasp of relevant technologies. This position requires a full UK driving licence and a 5-year checkable history in the UK.

Qualifications

• Proven experience in providing technical advice and guidance to end-users.
• Strong ability to manage assets and maintain accurate records.
• Demonstrated capability in coordinating with third-party suppliers.
• Solid understanding of relevant technologies including laptops and desktops.
• Experience with deploying Windows and M365 based hardware.

Responsibilities

• Provide expert technical advice and guidance to end users.
• Manage assets efficiently and maintain accurate records.
• Liaise with third-party suppliers for seamless operations.
• Conduct service monitoring and fault diagnosis.
• Prepare and maintain emergency communications facilities.
• Coordinate equipment and staff for policing events.

Skills

Technical support experience

Customer service skills

Asset management

Technical advice

Laptops and desktops maintenance

Windows and M365 deployment

Project assistance

Fault diagnosis

Job description

Overview

Are you an experienced IT professional with a passion for providing technical support and development? Join our team at Avon and Somerset Police, where you will play a crucial role in delivering high-quality technical services and support.

Core Purpose of the Role: Providing technical support and development for the IT Directorate and the organisation. We're looking for candidates who have a genuine interest in technology, some hands-on technical experience and a strong enthusiasm for helping others. Good customer service skills and a positive, proactive approach are just as important as technical ability, as you\'ll be working with our end users to solve problems and improve their experience.

Key Responsibilities

• Provide expert technical advice and guidance to end users of equipment, ensuring they have the support they need to effectively utilise our products.
• Manage assets efficiently, maintain accurate records, and ensure optimal levels of stock and equipment are upheld.
• Liaise with third-party suppliers and service providers to ensure seamless operations and maintain strong professional relationships.
• Ensure the efficient management of system data and relevant technical applications, operating to agreed performance standards, governance, and ITIL practices.
• Conduct service monitoring, proactive prevention, and associated maintenance, including equipment monitoring, fault diagnosis, and resolution.
• Provide technical knowledge to a range of support and development services, including system administration, database interrogation, and documentation production.
• Emergency Communications: Prepare and maintain emergency communications facilities and systems to sustain business continuity.
• Coordinate with policing teams and resources for pre-planned and spontaneous events, ensuring equipment and staff availability.

Skills and experience required

• Proven experience in providing technical advice and guidance to end-users, ensuring effective and safe use of equipment.
• Strong ability to manage assets, maintain accurate records, and monitor stock and equipment levels to support operational efficiency.
• Demonstrated capability in coordinating with third-party suppliers and service providers to ensure timely delivery of services, maintenance, and support.
• Relevant technologies – building/maintaining laptops, desktops, mobile devices, break/fix.
• Deploying Windows and M365 based hardware and associated technologies.
• Providing assistance to projects and large deployments.
• Providing technical subject matter expertise and managing resolution of complex issues

Additional information

• In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please email a copy to: [e-mail]
• To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
• The successful candidate will need to hold a full UK driving licence and you will be required to upload copies of your licence during the application process.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Important information before you commence an application (external applicants)

• National Insurance Number
• Identification Detail e.g. passport
• Address information including proof
• Referee information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

If the role requires you to drive you will also be required to upload details from your full driving licence including photos.

Important information before you commence an application - for ALL applicants

The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as part complete pages do not save.

If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.