Technical Support Analyst

NHS; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare trust in the UK is seeking a Technical Support Analyst to join their ICT department. The role involves providing exceptional support to both hardware and software users in a large hospital environment. Excellent communication skills and the ability to work as part of a team are essential. The position also requires a UK driving license, and offers training and development opportunities within a dynamic setting. Join us to make a significant impact in healthcare technology.

Benefits

Learning and development opportunities

Competitive salary

Qualifications

• Excellent technical and interpersonal skills are required.
• Must have a UK driving licence.
• Confident in providing desktop support.

Responsibilities

• Provide desktop support to a large corporate computer systems estate.
• Deliver hardware and software support using ITIL framework.
• Support basic network troubleshooting.

Skills

Technical troubleshooting

Communication

Teamwork

Customer service

Tools

ServiceNow

Windows 11

iOS

Job description

Technical Support Analyst

The closing date is 12 December 2025

Please be advised that the interviews for this post will take place the week commencing 29/12/2025.

A UK driving licence is essential for this post. An international driving licence is not accepted.

Closing Date: This job advert will close as soon as sufficient applications have been received.

University Hospitals Coventry & Warwickshire NHS Trust's ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post offers an exciting chance to learn new skills and become part of a growing team.

Working within a dynamic team of highly skilled individuals, you will provide exceptional levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. You will deliver both hardware and software support for users of Information and Communications Technology (ICT) while maintaining excellent levels of customer service.

The successful applicant will work within the Second Line team in the ICT department.

Main duties of the job

We are looking to appoint an individual who has excellent technical, interpersonal and communication skills and who is confident working as part of a large team and independently.

Standard hours of work will be 7.5 hours per day within the core office hours of 07:30 to 18:00 Monday to Friday, with 30 minutes for lunch. Flexibility will be required to ensure the needs of the service are met. The post holder will be based at University Hospital, Coventry.

• Provide desktop support to a large corporate computer systems estate comprising over 10,000 desktops and over 13,000 users.
• Deliver end‑user hardware and software support using the ITIL framework for incident, change and problem management.
• Support the operation of networked computer systems; basic network troubleshooting skills are essential.
• Prepare, test and deploy equipment (including PCs, laptops and mobile devices) according to best practices and user requirements.
• Undertake installation and commissioning of ICT equipment in users’ work areas, including basic familiarisation of the equipment with the user.
• Be conversant with the principles, configuration and use of the Trust’s standard operating systems, such as Windows 11 and iOS.
• Commission, deploy and support a range of mobile devices.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation.

By joining our exciting journey, you will be part of a passionate, talented team and will have access to a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience and different perspectives available in our diverse society. We want everyone to feel respected, valued and empowered to achieve their potential and receive the most appropriate and relevant care.

Job responsibilities

Department‑wide

• Provide remote and deskside support to users in our main site at University Hospital Coventry & Warwickshire.
• Provide support to associated NHS staff in satellite sites around Coventry and Warwickshire, including travelling as necessary.
• Ensure ICT equipment conforms to the appropriate safety standards.
• Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ICT and third parties as necessary to rectify faults.
• Undertake first‑line network equipment and cabling fault finding including appropriate configuration work and patching.
• Use the ServiceNow computer system to record and monitor the progress of all incidents, changes and requests to their resolution, invoking escalation procedures where appropriate and keeping users informed of progress.
• Use the ServiceNow computer system as the Trust’s ICT asset management system and for the production of management reports, as required.

Telecommunications

• Provide support to voice and data corporate networked systems covering routine housekeeping/maintenance duties using configuration management and change management processes.
• Undertake acceptance testing, installation, commissioning, configuration and troubleshooting of data and voice communications equipment.

For further details of the role please see the attached job description.

Person Specification

Qualifications

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Experience

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Knowledge

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Skills

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Commitment to Trust Values and Behaviours

• See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

University Hospital Coventry and Warwickshire