Technical Services Team Lead

Peak Technologies; Middleton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider in the UK is seeking a Technical Services Team Lead to support project scoping for customers and manage technical specifications. The ideal candidate will have systems integration experience, project management skills, and be comfortable traveling to customer sites across the UK and potentially Europe. This role offers a competitive salary and an opportunity to work with a talented technical team.

Benefits

Competitive salary

Private Medical Healthcare

Employee Assistance Scheme

Life assurance of 4x salary

Salary Sacrifice pension scheme

Holiday purchase scheme

Opportunity to travel across Europe

Qualifications

• Experience in systems integration and working with handheld devices.
• Ability to assist sales team with RFPs.
• Proven skills in testing voice implementations.

Responsibilities

• Support the sales team with project scoping and specifications.
• Co-ordinate the Technical Services team for proactive resolutions.
• Travel to customer sites to resolve software or device issues.

Skills

Systems integration experience

Installing software on mobile devices

Voice implementations and testing

Training and knowledge sharing

Project management skills

Job description

Are you a talented technical specialist in tech, mobile devices, and software for mobile devices, looking to take the next step in your career? If so, our Technical Services Team Lead position could be for you!

We're looking for a Technical Services Team Lead to support our sales team with scoping out projects for customers and determining technical specifications, as well as helping them to identify opportunities within accounts. This role will also have project management requirements, as it will support the sales team with seeing a technical customer project, as well as helping the Technical Services team to allocate resource and ensure that projects are delivered on time and to scope.

We're looking for someone based in the North of the UK, but you'll need to be able and willing to travel to customer sites, as well as visit the team in Clonmel (Ireland). You'll need to have a drivers' licence to be able to fulfil such travel requirements.

What you can expect

• Competitive package.
• Private Medical Healthcare, including dental, optical, and mental health support.
• Employee Assistance Scheme.
• Life assurance of 4x your salary.
• Salary Sacrifice pension scheme.
• Salary sacrifice holiday purchase scheme.
• An extremely talented, technical team.
• Chance to travel across Europe and potentially globally, in the future.

What we're looking for

• Someone with systems integration experience - you'll be installing software onto handheld devices and / or printers.
• Assisting with RFPs and work closely with the Sales team.
• Voice implementations, designs, testing of devices.
• Provide relevant training and knowledge sharing with the team.
• Co-ordinate the Technical Services team on proactive fixes and resolutions to customer issues.
• Visit customer sites pre-sales to help the Sales team scope out projects, and costs.
• Attend customer sites to fix software or device issues, where required.

If you want to hear more about the position, we'd love to hear from you! Please email [e-mail] with your questions or simply hit 'apply now' and we'll be in touch.

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.