Technical Services Director - DWP

ISS; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading facility management company in Greater London is seeking a Technical Services Director to oversee technical service operations and ensure compliance with health and safety standards. The ideal candidate will have over 5 years of leadership experience, excellent communication skills, and an in-depth understanding of technical FM contracts. This role offers the opportunity to collaborate with diverse teams and drive continuous improvement. Join a company committed to developing its people and fostering a diverse and inclusive workplace.

Qualifications

• 5+ years of leadership experience in an operational technical environment.
• In-depth understanding of technical FM contracts and compliance requirements.
• Desirable: Authorised Engineer (Mechanical / Electrical) and Responsible Person in Water.

Responsibilities

• Deliver technical services aligned with company strategy.
• Lead and develop technical workstreams.
• Drive continuous improvement through asset data enhancement.
• Maximise revenue opportunities and ensure commercial responsibility.
• Oversee periodic reporting and compliance documentation.

Skills

Leadership

Communication

Problem-solving

Job description

Job Description

As Technical Services Director, you will oversee all aspects of technical service operations, including managing heads of service, specialist subcontractors, and wider operational teams. You will act as a trusted advisor on technical matters, ensuring compliance with health and safety legislation and industry standards. This role requires strategic leadership, financial accountability, and strong collaboration with internal teams and external stakeholders.

Key Responsibilities

• Deliver technical services aligned with company strategy, ensuring safety, legality, and compliance.
• Lead and develop technical workstreams, acting as deputy duty holder for technical matters.
• Drive continuous improvement through asset data enhancement and lifecycle planning.
• Maximise revenue opportunities, including project work and customer investment.
• Ensure commercial responsibility, meeting budgets and financial targets.
• Oversee periodic reporting, audits, and compliance documentation.
• Develop succession plans for key positions within technical service functions.
• Collaborate with internal teams and external partners to achieve corporate objectives.

Professional and Personal Competencies / Qualifications

• 5+ years of leadership experience in an operational technical environment.
• Senior management experience across large, diverse regions.
• In-depth understanding of technical FM contracts and compliance requirements.
• Excellent communication and relationship-building skills.
• Action-oriented decision-maker with problem-solving capabilities.
• Desirable: Authorised Engineer (Mechanical / Electrical) and Responsible Person in Water.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.