Technical Service & Support Coordinator

MAHLE; Bilston; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated individual to coordinate Technical Service and Support. In this role, you will develop knowledge sharing tools, support resource management, and lead various technical projects. The ideal candidate will possess strong B2B service delivery skills, be process-oriented, and thrive in a collaborative global team environment. This position offers a unique opportunity to influence and harmonize technical approaches across regions, making a significant impact in the automotive aftermarket sector. If you are proactive and have a passion for teamwork, this role is designed for you.

Qualifications

• Experience in delivering B2B services and strong team skills are essential.
• Proactive and motivated individuals will thrive in this role.

Responsibilities

• Develop and deploy knowledge sharing tools across global regions.
• Lead Technical Service and support related projects effectively.

Skills

B2B value-added services

Process and structure orientation

Team and networking skills

Diplomacy

Confidentiality

Proactive attitude

Job description

Responsible for coordination of Technical Service and Support within the organization, including harmonizing the different regional approaches in terms of processes for technical training, claims management, and workshop concepts and reconciling them with the global strategy.

Your Role & Responsibilities

• Develop and deploy knowledge sharing tools
• Support team and gather best practices and deploy within global regions
• Support & coordinate resource management
• Assume lead on all Technical Service & support related projects
• Support governance topics, policies, compliance and applicable laws
• Liaise with global technical support teams

Your Skills & Strengths

• Experience in delivering B2B value-added services
• Process and structure-oriented
• Strong team and networking skills
• Experience in automotive Aftermarket business would be beneficial, but not necessary
• Diplomacy & confidentiality
• Proactive & motivated within a small global team

Do you have any questions?

[e-mail]
[phone]

About the company

MAHLE GmbH is a German automotive parts manufacturer based in Stuttgart, Germany.