Technical Product Manager

The Engineer; Ashford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entrance systems company is seeking a Technical Product Manager to provide exceptional technical support and training. This role will involve leading a team, collaborating with suppliers, and ensuring robust support for products. The ideal candidate will have strong technical support experience, excellent communication skills, and the ability to adapt to changing business needs. The role offers a hybrid working model and an attractive salary package including benefits like life insurance and a pension scheme.

Benefits

Company Car

Hybrid working

Annual leave plus 8 public bank holidays

Life insurance

Company Pension scheme

Qualifications

• Experience in technical product training.
• Strong knowledge and demonstrable experience in troubleshooting and people management.
• Ability to explain complex issues clearly.

Responsibilities

• Diagnose and resolve product-related technical issues.
• Lead Technical Product Training Managers for high-quality training.
• Collaborate with suppliers to implement product improvements.
• Manage support channels and maintain internal knowledge base.
• Monitor support trends to identify areas for improvement.

Skills

Technical product training

Technical product support

Excellent communication skills

Analytical mindset

People management

Job description

Job Title : Technical Product Manager

Location : Ashford, Kent, with national and international travel required

Salary : Competitive

Job Type : Full time, Permanent

Working Hours : Monday to Friday (flexibility will be required to meet business needs)

Closing Date : Thursday st July 5

Overview

At Boon Edam, we design, manufacture, and maintain high-quality entrance systems— from revolving doors and security doors to innovative speed gates. We support our customers at every stage of the process, from specifying the right product to installation, maintenance, and ongoing support.

Are you a technically minded leader with a passion for innovation, training, and customer satisfaction? We're looking for a Technical Product Manager to join our team and lead the delivery of exceptional technical support and training across our organisation.

What do we expect from you?

As a Technical Product Manager, you will play a pivotal role in ensuring our teams and customers receive the highest level of technical support. You'll lead a small team of Technical Product Training Managers, collaborate with suppliers to drive product improvements, and work cross-functionally to ensure our products are supported with robust training and troubleshooting resources.

Responsibilities

• Technical Support & Troubleshooting : Diagnose and resolve product-related technical issues for internal teams and field technicians.
  Provide guidance on maintenance and software updates to ensure optimal product performance.
• Training & Knowledge Sharing : Lead and support Technical Product Training Managers in delivering consistent, high-quality training.
  Collaborate with HR and People Development to align training with business needs and competency frameworks.
• Supplier & Stakeholder Collaboration : Work with suppliers to resolve technical issues and implement product improvements.
  Ensure correct product specification and usage through ongoing supplier engagement.
• Support Infrastructure & Tool : Manage support channels including phone, email,
  live chat, remote access, and on-site visits.
  Maintain and update the internal knowledge base with technical documentation and self-help resources.
• Continuous Improvement & Best Practice : Monitor support trends and user feedback to identify areas for improvement.
  Promote best practices in technical support, including clear communication and proactive issue prevention.

Qualifications

• Experience in technical product training
• Strong knowledge, and demonstratable experience of technical product support and troubleshooting and people management
• Excellent communication skills with the ability to explain complex issues clearly
• A proactive, analytical mindset with a commitment to continuous improvement
• Flexibility to travel and adapt to changing business needs
• A commitment to providing high-quality and proactive internal and external support
• A willingness to stay updated on new technologies and continuously enhance technical knowledge and skills
• Experience in working with suppliers to resolve product issues and implement improvements
• Full UK driving licence and valid passport (travel outside the EU required)

Benefits

• Company Car
• Hybrid working with a minimum of 3 days in the office available after an initial settling‑in period of 4 weeks
• A friendly and inclusive working environment days
• Annual leave plus 8 public bank holidays
• Annual leave increases with the length of service
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme after 3 months of service with 9% employer contributions
• Membership to a Healthcare or Cash Plan scheme after probation
• Internal training and career development programmes
• Attractive salary and benefits package

Additional Information : Do you recognise yourself in the profile above? Then