Technical Manager (Customer Focused)

b3 jobs; West Midlands Combined Authority; On-site; GBP 50,000; Full time

Job summary

A renowned family-run business is looking for a Technical Manager to be the main technical contact for major retail customers. The role involves ensuring product quality, managing customer relationships, and supporting audits. Ideal candidates will possess a degree in food science and prior experience in retail customer supply.

Qualifications

• Educated to degree level in food science or related subject.
• Proven experience supplying to major retailers.

Responsibilities

• Act as the main technical contact for key retail customers.
• Ensure high quality and safety of all products.
• Maintain technical procedures and participate in audits.

Skills

Customer relationship management

Communication

Problem-solving

Education

Degree in food science or related subject

Job description

Technical Manager

This position is with a multi-sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability.

About the Technical Manager job

The Technical Manager will be the main port of call for specified retail customers, external and third-party audits, representing the company.

Key tasks

• Act as the main technical contact for key retail customers. Make sure their needs are clearly understood, share updates regularly, and develop and maintain strong, trusting relationships.
• Work with teams across the business to develop new products and packaging that meet customer expectations. Keep customers informed and involved through samples, meetings, and clear communication.
• Help make sure all products are safe, legal, and high quality. Handle complaints, support audits, and work closely with the factory to keep standards high and fix any issues quickly.
• Keep technical procedures and company policies up to date. Take part in audits and work with suppliers to make sure they always meet company standards.

About You

• The successful candidate shall be educated to degree level in a food science or related subject as well as a proven background of experience supplying into major retailers.

More details

The Technical Manager job (ref:8929) and is payingc.£50,000according to your experience.

The site is based in the West Midlands and is commutable from Redditch, Worcester, Stratford-upon-Avon, Banbury, Cheltenham, Evesham, Royal Leamington Spa, Alcester and surrounding areas.

The working hours are Monday - Friday.

Alternate job titles - Technical Customer Manager | Food Technical Account Manager | Technical Manager | Food Manufacturing Jobs