Technical Manager

NG Bailey Facilities Services; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities services provider in the UK is seeking a Technical Operations Manager to oversee technical service delivery and ensure compliance with industry standards. The role requires strong leadership skills to manage a team and enhance workplace environments for a prestigious client. Offering a competitive salary, private healthcare, and flexible benefits, this position emphasizes innovation and high performance within a customer-focused context.

Benefits

25 days holiday + bank holidays

Pension scheme with up to 8% employer contribution

Private medical insurance

Life assurance

Salary-sacrifice car scheme

Free 24/7 employee assistance programme

Flexible benefits including gym membership and travel insurance

Qualifications

• Strong technical and managerial experience within facilities services, ideally in a customer-focused environment.
• Demonstrated experience leading hard FM contracts and engineering teams.
• A solutions-driven mindset with excellent communication and client relationship skills.

Responsibilities

• Lead and manage the delivery of all technical services on-site.
• Ensure compliance with all current and emerging legislation.
• Provide hands-on technical assistance to the engineering team when required.

Skills

Technical and managerial experience within facilities services

Experience leading hard FM contracts and engineering teams

Communication and client relationship skills

Leadership abilities

Commercial awareness and analytical capability

Job description

Technical Operations Manager

Location: London

Contract Type: Permanent, Full-Time

Package: Competitive Salary + Private Healthcare + Flexible Benefits

Be Part of Something Iconic

We're offering an exceptional opportunity to take on a senior technical leadership role on one of our most prestigious commercial accounts. You'll be working on behalf of a globally recognised, industry‑defining technology brand whose products and innovations are used by millions every day.

As Technical Operations Manager, you'll play a key role in supporting this organisation's corporate locations—helping to deliver a premium workplace experience that reflects their global brand standards, values, and expectations.

The Role

In this high‑profile position, you will take full accountability for the technical service delivery across the contract, ensuring compliance, safety, and operational excellence. You'll work closely with the client to continuously enhance the workplace environment, support their sustainability and innovation goals, and lead a team of engineers with confidence and clarity.

You will act as the primary technical lead on‑site—offering both strategic oversight and hands‑on support to ensure smooth operations in a fast‑paced, forward‑thinking environment.

Key Deliverables

• Lead and manage the delivery of all technical services, systems, and infrastructure on‑site.
• Ensure full compliance with all current and emerging legislation—including Building Regulations, CDM, Health & Safety, and environmental standards.
• Provide hands‑on technical assistance and guidance to the engineering team when required.
• Build and maintain a trusted partnership with the client, focusing on service quality, communication, and continuous improvement.
• Coach, mentor, and develop your team to ensure a culture of high performance and accountability.
• Identify and implement opportunities for innovation, efficiency, and enhanced service delivery.

What We’re Looking For

• Strong technical and managerial experience within facilities services, ideally in a customer‑focused, high‑profile environment.
• Demonstrated experience leading hard FM contracts and engineering teams.
• A solutions‑driven mindset with excellent communication and client relationship skills.
• Confident leadership with the ability to develop and inspire high‑performing teams.
• Commercial awareness and analytical capability to support sound decision‑making and service optimisation.

Benefits

• 25 days holiday + bank holidays with an option to buy/sell additional days.
• Pension with a leading provider up to 8% employer contribution.
• Personal wellbeing and volunteer days.
• Private medical insurance.
• Life assurance.
• Salary‑sacrifice car scheme (hybrid/electric vehicle).
• Free 24/7 365 employee assistance programme to support mental health and well‑being (including counselling sessions and legal advice).
• Flexible benefits to choose from including dental insurance, gym membership, give‑as‑you‑earn, travel insurance, tax‑free bikes.

Next Steps

As a business, we’re on a journey to build a culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward‑thinking approach allows us to work on fantastic, ground‑breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.