Technical Customer Services Manager – Doors & Joinery (Hybrid)

JELD-WEN, Inc.; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global door manufacturing company seeks a Customer Services Technical Manager in Sheffield. This hybrid role involves delivering aftercare services, conducting site visits, and leading a small team. Candidates should have a City & Guilds/NVQ/Diploma in Joinery and strong problem-solving skills. The position offers 25 days holiday, private health insurance, and a company vehicle. Valid CSCS card preferred.

Benefits

25 days holiday

Private health insurance

Company car/van

Qualifications

• Valid CSCS card or willingness to obtain.
• Experience with Fire doors preferred.
• Full, clean UK driving licence required.

Responsibilities

• Conduct site visits for technical assessments.
• Prepare reports with remedial recommendations.
• Act as the quality voice of the customer.
• Collaborate with Quality and R&D teams for improvements.
• Manage and lead a team of four direct reports.

Skills

Technical support

Problem-solving skills

IT applications proficiency

Leadership

Customer-focused

Education

City & Guilds/NVQ/Diploma in Joinery

Job description

A global door manufacturing company seeks a Customer Services Technical Manager in Sheffield. This hybrid role involves delivering aftercare services, conducting site visits, and leading a small team. Candidates should have a City & Guilds/NVQ/Diploma in Joinery and strong problem-solving skills. The position offers 25 days holiday, private health insurance, and a company vehicle. Valid CSCS card preferred.