Technical Customer Service Manager

Resourcing Partnership Ltd; Scotland; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading renewable technology firm in the UK seeks a Technical Customer Experience Manager to ensure an exceptional technical experience for customers. This role involves technical support, overseeing installer standards, and enhancing product performance through customer feedback. Ideal candidates will have strong technical and communication skills, along with experience in leadership and problem-solving. Competitive salary and benefits offered.

Benefits

Referral incentive of £500

Competitive salary

Qualifications

• Experience in technical roles within customer support.
• Proven leadership skills in a technical environment.
• Excellent communication for engaging with partners and customers.

Responsibilities

• Provide technical support and troubleshooting for products.
• Oversee onboarding and training of new installers.
• Ensure high installation quality and lead root cause analysis.

Skills

Technical

Leadership and management

Communication and collaboration

Problem solving and analytical skills

Personal and organisational skills

Job description

Overview

My client is a market leader in their innovative sector of renewable technology. The Technical Customer Experience Manager is responsible for ensuring that customers and partners receive an exceptional technical experience throughout the lifecycle of the company's products, from installation and commissioning to long-term operation and service. Combining deep technical expertise with strong communication and relationship management skills, the role acts as a key bridge between field performance, partner capability, and internal product development.

The role will provide advanced technical support, oversee installer and service partner standards, assure installation quality, and lead root cause analysis of field issues. The TCEM will maintain a structured knowledge base, deliver training, and ensure that feedback from the field directly informs product improvements and service processes. By fostering trusted relationships with partners, proactively addressing technical challenges, and embedding a culture of quality, the TCEM will help maximise customer satisfaction, minimise product downtime, and strengthen brand reputation.

Duties & Responsibilities

• Technical field support and troubleshooting.
• New installer screening, onboarding and training
• Installation quality assurance
• Root cause analysis and feedback to engineering
• Knowledge base and documentation management
• Customer communication and partner engagement
• Continuous improvement and reporting

Skills, experience and expertise

• Technical
• Leadership and management
• Communication and collaboration
• Problem solving and analytical skills
• Personal and organisational skills

Desirable

• Experience of the HVAC industry

Personal attributes

• Self-motivation
• Integrity and ethics
• Emotional intelligence
• Open mindedness
• Resilience and adaptability

An in-depth Job description is available should the sifting criteria be met.

Our Referral Incentive

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

We offer a £500 referral if you introduce someone we place - see our website for details.

We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK.