Technical Coordinator

TVS SCS; Banbury; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A leading supply chain solutions provider in Banbury is seeking a Technical Support Specialist to provide support for customer inquiries and product compliance. This role requires HNC or equivalent in an engineering discipline and includes handling customer queries and ensuring product quality. The company offers competitive salary, hybrid working structure, and multiple employee benefits including pension scheme and wellness programs.

Benefits

Competitive Salary

Pension scheme with up to 6% employer matched contributions

25 days holiday + 8 statutory bank holidays

Established hybrid working structure

Employee Assistance Programme supporting wellness

Qualifications

• Ability to read engineering drawings.
• Ability to use basic measuring equipment.
• Some understanding of vehicle systems.
• Resilient and clear thinking under pressure.
• Some experience in a technical customer services role is an advantage.

Responsibilities

• Handling customer queries and providing part identification.
• Build effective working relations with customers and suppliers.
• Management and resolution of customer non-conformances.
• Process and inspect customer returns.

Skills

Effective communicator

Customer Focus

Team working and flexibility

Logical approach to resolving issues

Computer literate, competent in using Microsoft applications

Education

Qualified to HNC or equivalent experience in an engineering / mechanical discipline

Job description

Purpose

To provide technical support for the TVS SCS Customer, Supply Chain, Purchasing and Warehouse Teams, ensuring delivery of compliant product, technical approval and obsolescence management, mainly for TVS SCS Defence contracts.

Main Duties & Responsibilities

• Handling customer queries, in particular providing part identification and servicing information by referencing catalogues, part specifications, technical publications, drawings, and fitting instructions.
• Build effective working relations with customers and suppliers.
• Maintain and amend part related technical publications.
• Assist procurement department to source alternative parts.
• Inbound product quality checks including verification of supplier part measurement reports.
• Liaise with UKNCB agents to allocate and maintain Nato Stock Numbers (NSNs) for vehicle and general equipment parts.
• Management and resolution of customer non-conformances. Implement containment, correction and conduct root cause investigation.
• Process and inspect customer returns to insure the correct parts have been returned and any reported non-conformances are valid.

Knowledge, Skills, Qualifications and Experience

• Qualified to HNC or equivalent experience in an engineering / mechanical discipline.
• Ability to read engineering drawings.
• Ability to use basic measuring equipment.
• Some understanding of vehicle systems.
• Effective communicator.
• Resilient and clear thinking under pressure.
• Literate and numerate.
• Customer Focus.
• Self-starter.
• Building relationships.
• Team working and flexibility.
• Logical approach to resolving issues.
• Dealing with customer queries.
• Computer literate, competent in using Microsoft applications.
• Some experience in a technical customer services role is an advantage.
• Experience in a technical role within manufacturing, engineering, plant maintenance or similar is an advantage.
• Experience in interpretating defence standards and technical publications is an advantage.

Benefits

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary
• Pension scheme with up to 6% employer matched contributions
• Life assurance
• 25 days holiday + 8 statutory bank holidays
• Holiday buy-back scheme (5 additional days available)
• Established hybrid working structure
• Enhanced maternity and paternity leave
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:
  • 1. Virtual GP consultations and second opinions
  • 2. Mental health support and counselling
  • 3. Online physiotherapy
  • 4. Access to CONNECT Plus long-term health condition support
  • 5. Wellbeing and healthy living support
• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Pass scheme (£100 per year to undertake training of your choice)
• Quarterly employee recognition awards
• Employee referral scheme with financial reward
• Benefits hub with employee retail discounts
• Discounted eye test vouchers

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.