Technical Claims Handler

NFP; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established insurance firm in Birmingham is seeking a Technical Claims Handler to join their Commercial Insurance team. The successful candidate will handle complex claims, manage policy interpretations, and act as a trusted advisor to clients. The ideal candidate has extensive experience in commercial insurance claims handling and is dedicated to client advocacy. This role is a great opportunity to work in a people-first culture offering hybrid working and comprehensive benefits.

Benefits

Matched employer pension contributions

Comprehensive Private healthcare

Generous annual leave allowance

Numerous charity fundraising events

Qualifications

• 5–10 years’ experience in commercial insurance claims handling.
• Strong technical knowledge of policy wordings and coverage interpretation.
• Extensive exposure to property damage and business interruption claims.

Responsibilities

• Handling complex and technical claims across multiple commercial lines.
• Interpreting policy wordings and coverage issues in relation to claims.
• Acting as a trusted advisor to clients throughout the claims process.

Skills

Commercial insurance claims handling

Policy wordings and coverage interpretation

Property damage and business interruption claims

Client management across sectors

Complex claims management

Job description

Overview

We’re hiring for a Technical Claims Handler to support our growing Commercial Insurance team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Technical Claims Handler to join our dynamic Commercial Insurance team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Technical Claims Handlers, you’ll be right at the forefront of helping us deliver this mission by acting as a technical referral point for less experienced handlers, ensuring complex claims are managed effectively and clients receive exceptional advocacy throughout the process.

We’re looking for someone with:

• 5–10 years’ experience in commercial insurance claims handling, ideally within a broker, carrier, or adjusting environment
• Strong technical knowledge of policy wordings and coverage interpretation
• Extensive exposure to property damage and business interruption claims
• Experience working with SME to large corporate clients across various sectors
• Proven ability to manage complex, high-value, or contentious claims

Using these skills, you’ll be:

• Handling complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution
• Interpreting policy wordings and coverage issues, especially in relation to property and BI claims
• Acting as a trusted advisor to clients, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters
• Communicate effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perks

The great benefits we offer

Finances

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.