Technical Application Service Specialist

lloyds banking group; Dundee; On-site; GBP 43,000 - 54,000; Full time

Job summary

A leading financial services organization in Dundee is seeking a Technical Application Service Specialist to enhance IT service stability and drive improvements. In this hybrid role, you will resolve service issues, manage incidents, and apply Site Reliability Engineering principles. The ideal candidate has a strong background in IT operations and service management, with excellent problem-solving and communication skills. Competitive benefits and a supportive team await you. Join us and make an impact in IT service delivery.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Free shares in share schemes

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Strong background in IT Operations or Service Management.
• Solid understanding of ITIL processes.
• Ability to manage incidents under pressure.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.

Responsibilities

• Act as a subject matter expert for service issues.
• Lead recovery efforts during outages.
• Drive continuous improvement in service delivery.
• Apply Site Reliability Engineering principles.

Skills

IT Operations

Incident Management

Problem Solving

Communication

Tools

Microsoft SQL Server

Azure Services

REST API

Dynatrace

Job description

Job Overview

Job Title: Technical Application Service Specialist

End Date: Thursday 01 January 2026

Salary Range: £44,901 - £49,890

Salary: £43,803 - £53,537

Location: Dundee

Hours: Full Time – 35 hours per week

Working Pattern: Hybrid – at least two days per week, or 40% of your time, in our Dundee office

Flexible Working Options: Hybrid Working, Job Share

We support flexible working – click here for more information on flexible working options.

Job Description

Are you passionate about technology and service excellence? We’re looking for a Technical Application Service Specialist (TASS) to join our Shared Services Lab, where you’ll play a critical role in maintaining IT service stability and driving improvements across our operations.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem‑solving, and wants to make a real impact on service reliability and resilience.

Responsibilities

• Act as a subject matter expert, resolving complex service issues and managing escalations.
• Lead recovery efforts during incidents and outages, ensuring minimal disruption.
• Drive continuous improvement by identifying gaps in service delivery and implementing solutions.
• Apply Site Reliability Engineering principles, using automation and software tools to improve system stability. Monitor, troubleshoot, and resolve technical issues across a range of technologies.

Qualifications

• Strong background in IT Operations or Service Management within a support environment.
• Solid understanding of ITIL processes (Incident, Problem, Change).
• Ability to manage incidents under pressure, ensuring timely resolution and clear communication.
• Excellent problem‑solving skills with a methodical approach.
• Strong communication and interpersonal skills, able to engage with technical and non‑technical stakeholders.
• Experience maintaining technical documentation and operational procedures.

Preferred Experience

• Microsoft SQL Server (including T‑SQL and SSIS) and debugging SSRS reports.
• Working with Azure services (Data Factory, Key Vault, SQL, Storage, Cosmos DB, DevOps).
• REST API integrations (JSON, XML) and automation opportunities.
• Knowledge of certificate management and mTLS authentication.
• Familiarity with financial products (GIA, ISA, SIPP) and regulatory frameworks.
• Dynatrace monitoring and FNZ Wrap Platform experience.
• Understanding of secure file transfer protocols (SFTP) and encryption standards.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

Why Join Us

You’ll be part of a collaborative team that values innovation, resilience, and continuous improvement. We offer a hybrid working model, competitive benefits, and the chance to work on critical systems that underpin our business.

Ready to make an impact? Apply today and help us shape the future of IT service delivery.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.