Technical & Aftersales Advisor — Hybrid/Remote Support Pro

Team First Recruitment; Camberley; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Private Healthcare

Pension Package

26 Days Holiday

Bonus 5%

Job summary

Team First Recruitment seeks a Technical & Aftersales Advisor to support customers and installers with technical guidance and product selection. You’ll handle aftersales inquiries from first contact to resolution, investigate issues, and coordinate replacements and warranty matters.

The role emphasises clear communication, organisational skills, and delivering excellent customer service in a hybrid setup.

Qualifications

• Able to explain technical information in a clear and customer-friendly manner.
• Any technical background will be considered and may suit a field engineer or engineering graduate.

Responsibilities

• Provide technical advice and product support to customers and installers.
• Manage aftersales enquiries from initial contact through to resolution.
• Investigate technical issues and recommend solutions.
• Coordinate replacement products, returns and warranty-related queries.
• Build strong relationships with customers and distribution partners.

Skills

Clear communication

Technical background

Customer service

Job description

Team First Recruitment seeks a Technical & Aftersales Advisor to support customers and installers with technical guidance and product selection. You’ll handle aftersales inquiries from first contact to resolution, investigate issues, and coordinate replacements and warranty matters.

The role emphasises clear communication, organisational skills, and delivering excellent customer service in a hybrid setup.